Alex Elam
45 Mile Course
Summary
Dynamic Front Desk Clerk with extensive experience at Hilton Grand Vacations, excelling in customer service and time management. Proven track record of resolving guest complaints swiftly, enhancing satisfaction, and maintaining organized booking records. Adept at multitasking in fast-paced environments while ensuring accuracy in cash handling and administrative tasks.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
Hilton Grand Vacations
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Clerk
Residence Inn Marriott
12.2019 - 11.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Front Desk Clerk
Powhatan Resort
11.2016 - 10.2019
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Night Auditor
Ramada Inn Historic Area
03.2015 - 10.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Science - Marketing
Christopher Newport University
Newport News, VASkills
- Time management
- Customer service
- Hospitality services
- Administrative skills
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures
- Provided hotel guests with a weekly list of resort activities at check-in
- Oversaw reservation payments via credit card and cash and had zero errors
Timeline
Front Desk Clerk
Hilton Grand Vacations
03.2023 - Current
Front Desk Clerk
Residence Inn Marriott
12.2019 - 11.2022
Front Desk Clerk
Powhatan Resort
11.2016 - 10.2019
Night Auditor
Ramada Inn Historic Area
03.2015 - 10.2016
Associate of Science - Marketing
Christopher Newport University
Similar Profiles
Amanda HornsbyAmanda Hornsby
Sales Representative at Hilton Grand Vacations/ Bluegreen VacationsSales Representative at Hilton Grand Vacations/ Bluegreen Vacations
Cooper CoeCooper Coe
Senior In House Sales Manager at Hilton Grand Vacations/Bluegreen VacationsSenior In House Sales Manager at Hilton Grand Vacations/Bluegreen Vacations
Justin (Jay) CulpepperJustin (Jay) Culpepper
Manager Recreation, at Hilton Grand Vacations, Grand Beach ResortManager Recreation, at Hilton Grand Vacations, Grand Beach Resort
Kristy L RundleKristy L Rundle
Operations Supervisor at Hilton Grand VacationsOperations Supervisor at Hilton Grand Vacations
Changhyun KimChanghyun Kim
Indonesian Translator and AI Service Operator at NC AIIndonesian Translator and AI Service Operator at NC AI