Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Kromer

Roanoke

Summary

Results-driven Department Supervisor with a strong focus on customer service, problem resolution, and employee engagement. Proven ability to enhance team performance and improve customer satisfaction ratings.

Overview

5
5
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
08.2021 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained new associates on product knowledge and customer service best practices.
  • Coordinated inventory management processes to maintain stock levels and optimize sales opportunities.
  • Implemented visual merchandising strategies to enhance product presentation and customer engagement.
  • Resolved customer inquiries and complaints, improving overall satisfaction ratings.
  • Monitored team performance, providing feedback to foster professional growth and development.

Dock Manager

UPS
09.2022 - 03.2023
  • Supervised dock operations to ensure timely and efficient loading and unloading of freight.
  • Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
  • Coordinated with cross-functional teams to optimize delivery schedules and resource allocation.
  • Trained new staff on operational procedures, improving onboarding efficiency and team performance.

Education

Associate of Science - Environmental Science

Virginia Western Community College
Roanoke, VA
06-2025

Skills

  • Customer service
  • Problem resolution
  • Workplace safety
  • Problem-solving
  • Customer relations
  • Leadership skills
  • Performance improvement
  • Sales growth
  • Employee engagement

Timeline

Dock Manager

UPS
09.2022 - 03.2023

Department Supervisor

The Home Depot Inc
08.2021 - Current

Associate of Science - Environmental Science

Virginia Western Community College
Alex Kromer