Results-driven Department Supervisor with a strong focus on customer service, problem resolution, and employee engagement. Proven ability to enhance team performance and improve customer satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
08.2021 - Current
Supervised daily operations to ensure efficient workflow and adherence to company standards.
Trained new associates on product knowledge and customer service best practices.
Coordinated inventory management processes to maintain stock levels and optimize sales opportunities.
Implemented visual merchandising strategies to enhance product presentation and customer engagement.
Resolved customer inquiries and complaints, improving overall satisfaction ratings.
Monitored team performance, providing feedback to foster professional growth and development.
Dock Manager
UPS
09.2022 - 03.2023
Supervised dock operations to ensure timely and efficient loading and unloading of freight.
Implemented safety protocols, reducing workplace incidents and enhancing team compliance.
Coordinated with cross-functional teams to optimize delivery schedules and resource allocation.
Trained new staff on operational procedures, improving onboarding efficiency and team performance.