Alex Marko
Scrambled
Virginia Beach
9
years of professional experience
Experienced waitstaff professional with strong customer service, communication, and cash-handling skills. Trusted to manage transactions accurately, stay organized in a fast-paced environment, and build positive relationships with customers and coworkers. Brings professionalism, attention to detail, reliability, and the ability to remain calm and courteous under pressure.
Work History
Waitstaff Manager
4 Years- Developed training materials that improved service consistency across all shifts.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed day-to-day bookkeeping activities, including accounts payable, accounts receivable, invoicing, and reconciliations.
Sales Associate
6 Months- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets and maintain inventory levels.
- Participated in training sessions to develop product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
2 Years 8 Months- Handled customer inquiries effectively, resolving issues to ensure satisfaction and loyalty.
- Monitored stock levels and restocked merchandise as needed to prevent shortages.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma
Skills
Sales analysis
Financial transactions
Stock management
Team leadership
Collaboration and teamwork
Multitasking
Time management
Problem-solving abilities
Relationship building
Active listening
Marketing initiatives
Timeline
Sales Associate
Reeds
11.2025 - 05.2026Read More
Waitstaff Manager
Scrambled
08.2022 - CurrentRead More
Sales Associate
Piercing Pagoda of Zale
09.2017 - 05.2020Read More
Ocean Lakes High School
High School Diploma
Read More