ALEX SWOOPE
Virginia Beach
Summary
Area manager with a track record of enhancing operational efficiency and team performance at Amazon. Expertise in leadership and employee development, managing teams of over 100 associates to achieve measurable results. Skilled in implementing innovative strategies and effective communication, leading to improved fulfillment center outcomes.
Overview
5
5
years of professional experience
Work History
Area Manager
Amazon
Chesapeake
06.2024 - Current
- Achieved promotion to Area Manager II by June 2025.
- Led daily operations across all departments, driving improvements in fulfillment center performance with team of 100+.
- Managed team performance through targeted training and mentoring initiatives, fostering skill development and accountability.
- Implemented new processes and procedures that increased departmental efficiency.
- Analyzed operational data to identify trends and support informed decision-making.
- Evaluated schedules, orders, and forecasts to align processes with timetables.
- Ensured compliance with safety standards and operational policies.
- Oversaw recruitment processes for new staff, including interviewing and training.
- Developed team building activities that encouraged collaboration among departments, enhancing workplace morale and communication.
Restaurant Server
Captain George's Seafood Restaurant
Virginia Beach
05.2023 - 08.2023
- Worked an average of 25 hours each week over three to five days.
- Cultivated customer relations through effective greetings and engagement.
- Processed orders while efficiently serving food and beverages.
- Enhanced customer service skills through time management and multitasking expertise.
- Organized tasks to ensure smooth operations and optimal guest experiences.
General Manager
Cherie's Bicycle and Blade
Virginia Beach
05.2021 - 08.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created weekly schedules for 54 employees to ensure adequate staffing.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints promptly to maintain positive relationships and loyalty.
- Calculated salaries and tips weekly
- Averaged 30hrs/week for 2023 and 45hrs for 2021-2022
Education
Bachelor of Science - Business Information Technology Operations And Supply Chain Management
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2024
Skills
- Financial management
- Employee management
- Strategic planning
- Leadership skills
- Microsoft Office expertise
- Conflict resolution
- Staff training
- Public Speaking
- Time management
- Organization
- Attention to Detail
- Problem-solving
- Composed under pressure
- Flexibility
- Customer service
- Interpersonal communication
- Highly driven
Timeline
Area Manager
Amazon
06.2024 - Current
Restaurant Server
Captain George's Seafood Restaurant
05.2023 - 08.2023
General Manager
Cherie's Bicycle and Blade
05.2021 - 08.2023
Bachelor of Science - Business Information Technology Operations And Supply Chain Management
Virginia Polytechnic Institute And State University