Alexander Parker
Navy Federal Credit Union
Front Royal
2027
years of professional experience
Dedicated Member Service Representative with proven de-escalation skills and calmness under pressure. Expertise in managing conflicts and providing reliable, professional service in high-volume environments.
Work History
Member Service Representative
- Provide professional, courteous service to members over the phone in a high-volume environment while handling a wide range of questions, concerns, and difficult situations.
- Use strong interpersonal communication and de-escalation skills to calm upset individuals and resolve conflicts professionally.
- Maintain composure and sound judgment when dealing with stressful or emotionally charged situations.
- Follow established policies, procedures, and security requirements while protecting sensitive member and financial information.
- Be an expert in Credit Card Policies and procedures and assist members with all credit card related issues.
- Demonstrate reliability, professionalism, attention to detail, and accountability in a regulated environment.
Security Officer
- Provided security services while maintaining awareness of potential safety and security concerns.
- Responded professionally to incidents and write incident reports.
- Monitor the control room and and communicate with other security officers through radio.
- Followed established security procedures and maintained a professional presence.
Jail Officer
- Provided security and supervision within an adult detention facility.
- Monitored incarcerated individuals and maintained awareness of safety and security concerns.
- Responded to incidents while following established correctional procedures and maintaining professional composure.
- Used communication and de-escalation skills to manage difficult interactions and reduce conflict.
- Worked as part of a correctional team to maintain a safe, secure, and orderly detention environment.
- Write incident reports on all incidents I witnessed and /or responded to.
Security Guard / Deputy Supervisor
- Provided security services while maintaining a visible and professional security presence.
- Monitored assigned areas and remained alert to potential safety and security concerns.
- Responded to incidents and interacted with members of the public in a professional manner.
- Developed strong communication and conflict-management skills through daily security work.
- Complete daily log of all security activity and incident reports.
- Manage schedules for other security officers on my site.
- Find a replacement officer or work if an officer called out sick.
Education
High School Diploma
Skills
Interpersonal communication and de-escalation.
First Aid experience
DCJS firearms certification experience
Consistently remain calm under pressure
Timeline
Member Service Representative
Navy Federal Credit Union
2020 - CurrentRead More
Security Officer
Securitas Security Services
2019 - 2020Read More
Jail Officer
Blue Ridge Regional Jail Authority
2017 - 2019Read More
Security Guard / Deputy Supervisor
Golden Seal Enterprises
2013 - 2016Read More
John Handley High School
High School Diploma
Read More