Alexander Saylor
Richmond
Summary
Self Driven Individual with over 10 years in the service industry with a passion for customer experience
Overview
6
6
years of professional experience
Work History
Coffee Program Director
Sugar & Twine
03.2024 - Current
Equipment Maintenance
Menu Development
Barista Training
Preparing and Taking customer orders
Supervisor
Chopt Creative Salad Company
05.2023 - 10.2023
- Running day to day operations
- Overseeing budget and inventory
- Creating quarterly budget
Cafe Manager
Compass Coffee
03.2022 - 03.2023
- Leading Day to Day operations across two locations
- Inventory & Budget Management
- Recruitment and Training
- Creating and attaining quarterly projections & goals
- Respond to customer feedback via online reviews
- Local Market Research
Front of House Service Manager
Caboose Commons
09.2018 - 03.2020
- Providing Customer Service and handling customer relations
- Ensuring Virginia Health Code is being followed and maintained throughout the store
- Managing inventory and budget on a weekly basis
- Enforcing positive FoH staff behaviors for interpersonal team building
- Managed staff of 30 employees for high volume operation
Skills
- Virginia and DC Food Managers License
- Inventory
- Budgeting
- Scheduling
- Recruitment and Training
- Leadership & Management
- Customer service & Retention
- Projection Attainment
Timeline
Coffee Program Director
Sugar & Twine
03.2024 - Current
Supervisor
Chopt Creative Salad Company
05.2023 - 10.2023
Cafe Manager
Compass Coffee
03.2022 - 03.2023
Front of House Service Manager
Caboose Commons
09.2018 - 03.2020