Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniece Alexander

Virginia Beach

Summary

Dynamic professional with extensive experience at USAA, specializing in customer service and compliance. Demonstrated ability to solve problems effectively while utilizing CRM software and Microsoft Office Suite. Expertise in account troubleshooting, secure data handling, and educating clients on digital banking tools. Proven track record of maintaining high standards of accuracy and efficiency in fast-paced, metrics-driven environments. .Eager to learn as well as contribute any knowledge to a customer focused company.

Overview

10
10
years of professional experience

Work History

Military Sealift Command

Merchant Seaman
03.2023 - Current
  • Assisted in the preparation of navigational charts for upcoming voyages.
  • Conducted routine maintenance on vessel equipment, such as pumps, motors, engines, hydraulics systems.
  • Ensured compliance with international maritime regulations and laws governing the operation of vessels in foreign waters.
  • Inspected cargo holds and ensured that all safety protocols were followed.
  • Supervised deckhands to ensure safe working practices were adhered to.

Data Entry Clerk

Urology of Virginia
04.2018 - 02.2023
  • Maintained and updated existing records, including customer information and inventory logs.
  • Entered and validated insurance details, billing codes, and claim information for accurate processing.
  • Processed scheduling information, referrals, authorizations, and follow-up documentation from providers.
  • Reviewed data for errors or inconsistencies, correcting or flagging issues as necessary.
  • Assisted with audits, compliance checks, and internal quality control measures.

Customer Service Representative

USAA
06.2015 - 02.2018
  • Coordinated with other departments within the organization regarding issues related to policy administration.
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Review and analyze claims submitted by other insurers to determine if USAA is owed recovery (subrogation).
  • Underwrite and issue policies using MSAs and multi-carrier platforms; manage policy changes (endorsements, renewals, cancellations).
  • Operate USAA systems, comparative raters, agency management systems, and external carrier tools to issue and service policies.
  • Responded promptly to customer inquiries about their policies and provided timely updates as needed.

Education

MEDICATION AIDE

GRASSFIELD HIGH SCHOOL
Chesapeake, VA
03-2024

No Degree - TWIC

MARITIME ACADEMT
Norfolk, VA
01-2023

No Degree - CERTIFIED NURSING

Tidewater Community College
Norfolk, VA
01-2010

Skills

  • Financial concept explanation
  • Active listening and empathy
  • Flexibility and adaptability
  • Problem-solving ability
  • Microsoft Office Suite (especially Outlook and Excel)
  • Customer service
  • Strong customer focus rooted in empathy
  • Willingness to learn
  • 70 wpm typing speed
  • CRM software (eg, Salesforce, Zendesk, NICE inContact)
  • Goal-Oriented / Results Driven
  • Dependable and responsible

Timeline

Military Sealift Command

Merchant Seaman
03.2023 - Current

Data Entry Clerk

Urology of Virginia
04.2018 - 02.2023

Customer Service Representative

USAA
06.2015 - 02.2018

MEDICATION AIDE

GRASSFIELD HIGH SCHOOL

No Degree - TWIC

MARITIME ACADEMT

No Degree - CERTIFIED NURSING

Tidewater Community College

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