Alexandra Lewis
Woodbridge ,VA
Summary
Membership Operations and Training leader with 18 years of progressive experience at Costco Wholesale, including two years in a supervisory leadership as well as a current role as a Northeast Regional Trainer. Proven expertise in membership strategy, operational execution, refunds compliance, and needs-based selling. Driven professional with a strong background in new hire training and development. Known for creating impactful training programs that enhance onboarding efficiency and employee engagement. Cross trained as well in the Food court, and front end as as a Cashier, along with some vault clerk experience. Provided fast, accurate checkout experiences aliened with Costco service standards. Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NE Regional Trainer
Costco
Woodbridge, VA
04.2025 - Current
- Developed and implemented training programs for new employees, enhancing onboarding efficiency.
- Facilitated workshops on customer service best practices, improving team engagement and performance.
- Assessed training needs through employee feedback and performance metrics, ensuring relevance of content.
- Mentored junior trainers, fostering a collaborative learning environment and knowledge sharing.
- Streamlined training materials to align with company policies and operational standards, increasing clarity.
- Coordinated cross-departmental training sessions to promote organizational knowledge and teamwork among staff.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Boosted training session effectiveness with integration of multimedia tools.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Introduced 5 training tutorial workshops to support proper membership processes and protocols.
Membership Supervisor
Costco
Woodbridge Va
08.2024 - Current
- Supervised membership team to enhance customer service and operational efficiency.
- Trained new staff on membership protocols and best practices for member engagement.
- Managed daily membership transactions, ensuring accuracy in data entry and record-keeping.
- Implemented strategies to promote membership advantages, increasing member satisfaction levels.
- Resolved escalated member issues promptly, fostering positive relationships and retention rates.
- Analyzed membership trends to develop targeted promotions aligning with customer needs and preferences.
Refunds Clerk Membership Assistant
Costco
Woodbridge, VA
07.2007 - 08.2024
- Processed customer transactions efficiently and accurately at checkout stations.
- Maintained organized inventory levels, ensuring product availability for customers.
- Assisted in training new staff on operational procedures and systems.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
Ecommerce Support Agent
Costco
Woodbridge, VA
09.2022 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided technical support for merchandise returns and product issues, enhancing customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Trained new staff on operational procedures, ensuring adherence to company standards and policies.
- Implemented best practices for managing high-volume call traffic, maintaining quality assurance standards.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Identified trends in support inquiries, suggesting improvements to product features or documentation.
- Created clear and concise user guides that improved customer self-service capabilities.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Collaborated with cross-functional teams to identify and resolve complex customer problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Applied Business - Business Administration
Northern Virginia Community College
Woodbridge, VA05.2015
High School Diploma -
C.D. Hylton High School
Woodbridge Va06-2004
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Materials preparation
- Materials organization
- Course materials and supplies
- Training initiatives
- Decision-making
- Coaching and development
- Attention to detail
Accomplishments
Core competencies:
- Regional training & Felid Enablement
- Membership strategy & Consultative selling
- Supervisory & team leadership
- Refunds & Membership operations
- Performance coaching & development
- POS system, MBA9, WII, GMP, CRM, AS400, and SUZO
- Cross functional collaboration
- High volume operational experience
Certification
- Certified Ecommerce support agent, Costco - Sept 2022-August-2023
- Certified NE Regional Trainer, Costco -April 2025- current
Timeline
NE Regional Trainer
Costco
04.2025 - Current
Membership Supervisor
Costco
08.2024 - Current
Ecommerce Support Agent
Costco
09.2022 - 08.2023
Refunds Clerk Membership Assistant
Costco
07.2007 - 08.2024
Associate of Applied Business - Business Administration
Northern Virginia Community College
High School Diploma -
C.D. Hylton High School