Alexandra Sorto

• Managed daily operations, including opening and closing procedures and ensuring the facility was prepared for customers.
• De-escalated customer and employee conflicts professionally while maintaining a positive and safe environment.
• Counted and balanced the safe and registers nightly to ensure accurate financial records.
• Managed the company’s social media presence across TikTok, Instagram, and Facebook to promote events and increase customer engagement.
• Coordinated school fundraising opportunities by contacting local schools and establishing partnerships.
• Designed promotional flyers and social media graphics to advertise events, fundraisers, and company promotions.
• Organized daily staff responsibilities and monitored employee performance to ensure all tasks were completed efficiently.
• Ensured adequate staffing and maintained smooth operations throughout each shift.

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Monitored team productivity and performance to support goals.
• Utilized strong analytical and problem-solving skills to address operational issues.
• Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
• Enforced work practices and procedures to reduce workplace safety and health hazards.

• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Built relationships with potential customers by providing helpful advice on product selection.

• Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
• Performed opening and closing duties, including store cleaning and restocking.
• Assisted new employees during training sessions.
• Participated in team meetings to discuss progress, identify areas of improvement, and brainstorm ideas for new projects or initiatives.
• Communicated effectively with customers, supervisors, and team members.