Alexandra Stolle
Virginia Beach
Summary
Energetic and detail-oriented individual skilled at applying creative approaches to solving complex problems. Always focused on providing exceptional service. Adept at developing great working relationships with colleagues.
Overview
16
16
years of professional experience
Work History
Senior Claims Examiner
GEICO
01.2010 - Current
- Reduced claim resolution time by conducting thorough investigations and timely decisionmaking.
- Mentored new hires during their onboarding process, sharing insights from years of experience as a Senior Claims Examiner.
- Collaborated with legal counsel on complex claims in litigation.
- Coordinated with medical professionals to obtain necessary documentation for evaluating injury claims accurately.
- Negotiated settlements with claimants, balancing fairness with fiscal responsibility to the company.
- Reviewed policy coverage details meticulously, ensuring accurate determination of benefits payable in each case.
- Handled high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions.
- Interviewed claimants and witnesses to gather factual information.
- Worked with and gave direction to attorneys on preparation of cases for trial.
- Delivered exceptional customer service to policyholders by communicating important information and assisting with needs.
Server
La Marinella
12.2008 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Consumer Studies
Virginia Tech
Blacksburg, VASkills
- Microsoft Office Suite
- Critical Thinking
- Computer Skills
- Team Collaboration
- Active Listening
- Team Leadership
- Coaching and Mentoring
Timeline
Senior Claims Examiner
GEICO
01.2010 - Current
Server
La Marinella
12.2008 - 12.2010
Consumer Studies
Virginia Tech
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