Alexandrea Callender
Chester
Summary
Guest Advocate with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
Chester
09.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries regarding store policies and procedures.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained cleanliness standards throughout the store area.
- Assisted other departments when needed to maintain efficient operations.
- Conferred with customers by telephone or in person to provide information about products or services.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Thomas Dale High School
Chester, VA05-2024
Skills
- Customer service
- Conflict resolution
- Sales techniques
- Inventory management
- Team collaboration
- Effective communication
- Calm and professional under pressure
Accomplishments
- Awarded with exceptional customer service with a payment bonus
Affiliations
- Volunteered at local food bank
References
References available upon request.
Timeline
Guest Advocate
Target
09.2022 - 01.2024
High School Diploma -
Thomas Dale High School
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