Alexandria Dingman
Ruther Glen
Summary
Dedicated Dairy Queen manager with over 10 years of experience growing within the company and leading high-performing teams. Known for being dependable, hands-on, and calm under pressure, with a strong focus on creating a positive work environment and delivering excellent customer service. Experienced in staff training, daily operations, conflict resolution, and maintaining efficiency during high-volume shifts. Brings loyalty, strong leadership, and a genuine commitment to team success and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Dairy Queen Grill & Chill
Thornburg, VA
06.2015 - Current
- Oversaw daily operations within the store, ensuring compliance with health and safety regulations.
- Trained new team members and cross-trained existing employees to enhance service, quality, and operational efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Coordinated promotional campaigns (spirit nights), driving customer engagement and increasing sales performance.
Supervisor
Kings Dominion Amusement Park
Doswell, VA
03.2017 - 01.2020
- Supervised daily operations ensuring adherence to safety protocols and guest satisfaction standards.
- Trained and mentored team members on operational procedures and guest service excellence.
- Resolved guest complaints promptly, maintaining high satisfaction ratings through effective problem-solving techniques.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology
George Mason University
Fairfax, VA05-2025
Minor - Computational And Data Science
George Mason University
Fairfax, VA05-2025
Associate of Arts - General Studies
Germanna Community College
Fredericksburg, VA12-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Goal setting
- Operations management
- Shift scheduling
- Staff management
Certification
- Serve Safe Certified
- Phase 1 Certified Manager
- Phase 3 Certified Manager
Timeline
Supervisor
Kings Dominion Amusement Park
03.2017 - 01.2020
Manager
Dairy Queen Grill & Chill
06.2015 - Current
Bachelor of Science - Atmospheric Sciences And Meteorology
George Mason University
Minor - Computational And Data Science
George Mason University
Associate of Arts - General Studies
Germanna Community College