ALEXANDRIA SMAULDON
Roanoke
Summary
Customer focused professional with experience in front desk support, scheduling, and high volume environments. Recognized for providing exceptional customer service, strong organization, and reliable performance. Skilled in communication, confidentiality, and multitasking, with the ability to support efficient office operations.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Host/waitress
Olive Garden
Roanoke
11.2024 - 11.2025
- Delivered high-quality customer service in a fast-paced environment while maintaining professionalism, accuracy, and attention to detail
- Coordinated timing and flow of service by prioritizing multiple tasks efficiently skills directly transferable to appointment scheduling and front-desk coordination
- Assisted in training new hosts on customer service standards and procedures.
- Accurately processed payments and POS transactions while handling sensitive information with discretion
- Communicated clearly and professionally with guests and team members to resolve concerns and manage expectations
- Maintained organized work areas, followed established procedures, and complied with company policies
- Demonstrated reliability, punctuality, and strong time management skills in a high volume setting
Pse mail clerk
USPS
Roanoke
02.2023 - 12.2023
- Processed, sorted, and distributed high volumes of mail with a strong focus on accuracy, efficiency, and attention to detail
- Performed data entry, scanning, and tracking of mail using USPS systems while following strict procedures
- Maintained confidentiality and security of sensitive and time critical information
- Managed time effectively to meet deadlines in a fast paced, regulated environment
- Communicated professionally with supervisors and team members to ensure smooth operations
- Followed federal policies, safety regulations, and standardized workflows consistently
- Demonstrated reliability, punctuality, and adaptability in rotating shifts and high demand periods
Receptionist
Charlotte Family Dentistry
Charlotte
02.2021 - 11.2022
- Greeted patients professionally and created a welcoming front office experience
- Scheduled, confirmed, and coordinated patient appointments while managing provider calendars
- Answered multiline phones, responded to inquiries, and communicated appointment details clearly
- Verified patient information and maintained accurate records with attention to confidentiality
- Collected payments, processed transactions, and provided basic billing support
- Managed front desk workflow in a fast paced clinical environment
- Coordinated with dental assistants and providers to ensure smooth daily operations
- Maintained compliance with office policies, HIPAA guidelines, and professionalism standards
Shift Leader
TJ Max
Roanoke
02.2017 - 11.2019
- Led daily store operations during assigned shifts, ensuring smooth workflow and customer satisfaction
- Supervised and supported team members, delegating tasks and maintaining productivity
- Opened and closed the store, handled cash drawers, and balanced registers with accuracy
- Resolved customer concerns professionally while maintaining company policies and service standards
- Managed time sensitive tasks and prioritized responsibilities in a fast paced environment
- Trained new associates on procedures, customer service expectations, and operational standards
- Maintained organization, compliance, and professionalism throughout the shift
Education
Cave Spring High
Roanoke, VASkills
- Exceptional customer and patient service with a calm, friendly, and professional approach
- Strong verbal and written communication skills; able to build trust and rapport quickly
- Appointment scheduling, calendar coordination, and time management
- Front desk and administrative support in fast paced environments
- Multitasking with accuracy and attention to detail
- Confidentiality and professional discretion (HIPAA aware mindset)
- Cash handling, payment processing, and register balancing
- Conflict resolution and problem solving with empathy and professionalism
- Team leadership, shift coordination, and collaboration
- Organization, record management, and workflow prioritization
- Policy compliance, accountability, and reliability
- Adaptability and quick learning of new systems and procedures
Timeline
Host/waitress
Olive Garden
11.2024 - 11.2025
Pse mail clerk
USPS
02.2023 - 12.2023
Receptionist
Charlotte Family Dentistry
02.2021 - 11.2022
Shift Leader
TJ Max
02.2017 - 11.2019
Cave Spring High