Alexis Ashlock
Newport News
Summary
Detail-oriented administrative technician with a strong background in property management and client relations. Skilled in data entry, report generation, and effective communication. Committed to enhancing operational efficiency and tenant satisfaction through proactive problem-solving and thorough record-keeping.
Overview
8
8
years of professional experience
Work History
Administrative Technician
City of Newport New Human Services
Newport News
01.2023 - Current
- Greets customers arriving for appointments and classes; logs arrivals and contacts Workers; screens and responds to general inquiries and complaints regarding human services programs.
- Performs administrative support work such as word processing, creating spreadsheets, data entry and retrieval; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies; generates reports and records; screens telephone calls and operates a phone switchboard.
- Processes income verifications; logs and distributes incoming faxes; retrieves, reviews and distributes State Broadcasts, child support notifications and Medicaid eligibility determinations to appropriate staff.
- Creates and maintains a filing and record management systems; prepares monthly reports; answers phones and serves as first point of contact for Department; and responds to routine inquiries from the public, other departments and outside agencies.
Lease Consultant
Taylor Pointe Apartment
Chesapeake
10.2020 - 01.2023
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations, and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent and tracked resident payments and information in computer system.
- Liaised between property owners and tenants about expectations, paperwork, payments, and other logistics.
- Greeted clients, showed apartments, and prepared leases.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Leasing Consultant Manager
Landmark Property Management Company
Newport News
03.2017 - 07.2020
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Processed project change requests and performed coverage research to handle repair issues.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Always maintained enough unit’s market-ready.
- Completed annual rent calculations using housing database software.
- Collected, completed, and processed lease applications in compliance with Section 42 LIHTC program and company policy.
Education
Associate of Arts - Business Administration
Strayer University
Newport News, VA01.2011
Skills
- MRI accounting software
- Property tours and inspections
- Tenant and eviction laws
- Affordable housing programs knowledge
- Knowledge of building codes
- Financial budgeting and reporting
- Maintenance knowledge
- City and county regulations
- Customer service-focused
- Lending
- Exceptional oral and written communication skills
- Knowledge of Virginia real estate laws
- Marketing and advertising
- Property management
- Administrative support
- Business development
- Database management
- Leasing and sales
- Contract negotiation
- Budgeting
- Prospecting assistance
- Fair housing policies
- Local market conditions
- Lease oversight
- Telephone and email etiquette
- Maintenance requests
- Account management
- Application verification
- Property Inspections
- Relationship building and retention
- Contract Negotiation
- Database Management
- Training and mentoring
- Spreadsheet management
- Office administration
- Report Development
- Routing Mail
- Faxing Paperwork
- Organizing Mail
- Document Conversion
- Correspondence Handling
- AR/AP
- AP/AR Proficiency
- Advanced MS Office Suite Knowledge
- Accounting Skills
- Bookkeeping
- Business administration
- Documentation and control
- Customer and client relations
- Performance improvement
- Contract negotiations
- Social media knowledge
- Expense reporting
- Contract agreement preparation
- Letter preparation
- Account Reconciliation
- Invoice Processing
- OSHA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Timeline
Administrative Technician
City of Newport New Human Services
01.2023 - Current
Lease Consultant
Taylor Pointe Apartment
10.2020 - 01.2023
Leasing Consultant Manager
Landmark Property Management Company
03.2017 - 07.2020
Associate of Arts - Business Administration
Strayer University
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