Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexis Ashlock

Newport News

Summary

Detail-oriented administrative technician with a strong background in property management and client relations. Skilled in data entry, report generation, and effective communication. Committed to enhancing operational efficiency and tenant satisfaction through proactive problem-solving and thorough record-keeping.

Overview

8
8
years of professional experience

Work History

Administrative Technician

City of Newport New Human Services
Newport News
01.2023 - Current
  • Greets customers arriving for appointments and classes; logs arrivals and contacts Workers; screens and responds to general inquiries and complaints regarding human services programs.
  • Performs administrative support work such as word processing, creating spreadsheets, data entry and retrieval; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies; generates reports and records; screens telephone calls and operates a phone switchboard.
  • Processes income verifications; logs and distributes incoming faxes; retrieves, reviews and distributes State Broadcasts, child support notifications and Medicaid eligibility determinations to appropriate staff.
  • Creates and maintains a filing and record management systems; prepares monthly reports; answers phones and serves as first point of contact for Department; and responds to routine inquiries from the public, other departments and outside agencies.

Lease Consultant

Taylor Pointe Apartment
Chesapeake
10.2020 - 01.2023
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations, and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Liaised between property owners and tenants about expectations, paperwork, payments, and other logistics.
  • Greeted clients, showed apartments, and prepared leases.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Escalated major issues to property manager for immediate remediation.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Leasing Consultant Manager

Landmark Property Management Company
Newport News
03.2017 - 07.2020
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Always maintained enough unit’s market-ready.
  • Completed annual rent calculations using housing database software.
  • Collected, completed, and processed lease applications in compliance with Section 42 LIHTC program and company policy.

Education

Associate of Arts - Business Administration

Strayer University
Newport News, VA
01.2011

Skills

  • MRI accounting software
  • Property tours and inspections
  • Tenant and eviction laws
  • Affordable housing programs knowledge
  • Knowledge of building codes
  • Financial budgeting and reporting
  • Maintenance knowledge
  • City and county regulations
  • Customer service-focused
  • Lending
  • Exceptional oral and written communication skills
  • Knowledge of Virginia real estate laws
  • Marketing and advertising
  • Property management
  • Administrative support
  • Business development
  • Database management
  • Leasing and sales
  • Contract negotiation
  • Budgeting
  • Prospecting assistance
  • Fair housing policies
  • Local market conditions
  • Lease oversight
  • Telephone and email etiquette
  • Maintenance requests
  • Account management
  • Application verification
  • Property Inspections
  • Relationship building and retention
  • Contract Negotiation
  • Database Management
  • Training and mentoring
  • Spreadsheet management
  • Office administration
  • Report Development
  • Routing Mail
  • Faxing Paperwork
  • Organizing Mail
  • Document Conversion
  • Correspondence Handling
  • AR/AP
  • AP/AR Proficiency
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Bookkeeping
  • Business administration
  • Documentation and control
  • Customer and client relations
  • Performance improvement
  • Contract negotiations
  • Social media knowledge
  • Expense reporting
  • Contract agreement preparation
  • Letter preparation
  • Account Reconciliation
  • Invoice Processing
  • OSHA compliance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Timeline

Administrative Technician

City of Newport New Human Services
01.2023 - Current

Lease Consultant

Taylor Pointe Apartment
10.2020 - 01.2023

Leasing Consultant Manager

Landmark Property Management Company
03.2017 - 07.2020

Associate of Arts - Business Administration

Strayer University

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Alexis Ashlock