Alexis Cherry
South Boston
Summary
Skilled Senior Datacenter Technician with a proven track record at Microsoft, adept in network and computer hardware troubleshooting, and incident management. Demonstrates a growth mindset and adaptability, excelling in diagnosing and enhancing data center operations. Demonstrates a strong commitment to collaboration and actively fosters a culture of knowledge sharing across teams. Takes initiative in mentoring peers and supporting training efforts, contributing to the continuous development of team capabilities and technical excellence.
Overview
5
5
years of professional experience
Work History
Senior Datacenter Technician
Microsoft
04.2025 - Current
- Collaborated with team members to streamline workflow and improve efficiency.
- Enforce safety and compliance protocols through training, risk mitigation, and secure handling of data-bearing devices in alignment with company standards.
- Delivered hands-on technical training and onboarding support for new and experienced data center staff, translating complex infrastructure concepts into digestible learning experiences using adult learning principles.
- Lead infrastructure operations including cabling, hardware diagnostics, and equipment decommissioning to ensure seamless data center functionality and SLA compliance.
Datacenter Technician
Microsoft
04.2023 - 04.2025
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Ran hardware diagnostics to detect and replace failing parts.
Datacenter Technician
Apex Systems
02.2022 - 04.2023
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
Case Manager
Steps-inc.
08.2021 - 02.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with other service providers to ensure continuity of care for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
Education Support Specialist
Southside Virginia Community College
12.2020 - 08.2021
- Performed clerical duties such as filing documents, typing correspondence, scheduling meetings, and organizing files.
- Organized student records, collected data, and maintained databases for student tracking systems.
- Provided guidance and assistance to students, staff, and parents regarding educational policies and procedures.
Education
Associate of Science - Human Services
Southside Virginia Community College
Alberta05-2021
Associate of Applied Science - General Studies
Southside Virginia Community College
Alberta05-2020
High School Diploma -
Abeka Academy
Pensacola, FL06-2018
Skills
- Network troubleshooting
- Data center operations
- Incident management
- Hardware diagnostics
- Growth Mindset
- Accountable and Adaptable
- Mentorship & Coaching
- Leadership
Timeline
Senior Datacenter Technician
Microsoft
04.2025 - Current
Datacenter Technician
Microsoft
04.2023 - 04.2025
Datacenter Technician
Apex Systems
02.2022 - 04.2023
Case Manager
Steps-inc.
08.2021 - 02.2022
Education Support Specialist
Southside Virginia Community College
12.2020 - 08.2021
Associate of Science - Human Services
Southside Virginia Community College
Associate of Applied Science - General Studies
Southside Virginia Community College
High School Diploma -
Abeka Academy