Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Cherry

South Boston

Summary

Skilled Senior Datacenter Technician with a proven track record at Microsoft, adept in network and computer hardware troubleshooting, and incident management. Demonstrates a growth mindset and adaptability, excelling in diagnosing and enhancing data center operations. Demonstrates a strong commitment to collaboration and actively fosters a culture of knowledge sharing across teams. Takes initiative in mentoring peers and supporting training efforts, contributing to the continuous development of team capabilities and technical excellence.

Overview

5
5
years of professional experience

Work History

Senior Datacenter Technician

Microsoft
04.2025 - Current
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Enforce safety and compliance protocols through training, risk mitigation, and secure handling of data-bearing devices in alignment with company standards.
  • Delivered hands-on technical training and onboarding support for new and experienced data center staff, translating complex infrastructure concepts into digestible learning experiences using adult learning principles.
  • Lead infrastructure operations including cabling, hardware diagnostics, and equipment decommissioning to ensure seamless data center functionality and SLA compliance.

Datacenter Technician

Microsoft
04.2023 - 04.2025
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
  • Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Ran hardware diagnostics to detect and replace failing parts.

Datacenter Technician

Apex Systems
02.2022 - 04.2023
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
  • Diagnosed and resolved problems with documented procedures and checklists, problem recognition and research.

Case Manager

Steps-inc.
08.2021 - 02.2022
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.

Education Support Specialist

Southside Virginia Community College
12.2020 - 08.2021
  • Performed clerical duties such as filing documents, typing correspondence, scheduling meetings, and organizing files.
  • Organized student records, collected data, and maintained databases for student tracking systems.
  • Provided guidance and assistance to students, staff, and parents regarding educational policies and procedures.

Education

Associate of Science - Human Services

Southside Virginia Community College
Alberta
05-2021

Associate of Applied Science - General Studies

Southside Virginia Community College
Alberta
05-2020

High School Diploma -

Abeka Academy
Pensacola, FL
06-2018

Skills

  • Network troubleshooting
  • Data center operations
  • Incident management
  • Hardware diagnostics
  • Growth Mindset
  • Accountable and Adaptable
  • Mentorship & Coaching
  • Leadership

Timeline

Senior Datacenter Technician

Microsoft
04.2025 - Current

Datacenter Technician

Microsoft
04.2023 - 04.2025

Datacenter Technician

Apex Systems
02.2022 - 04.2023

Case Manager

Steps-inc.
08.2021 - 02.2022

Education Support Specialist

Southside Virginia Community College
12.2020 - 08.2021

Associate of Science - Human Services

Southside Virginia Community College

Associate of Applied Science - General Studies

Southside Virginia Community College

High School Diploma -

Abeka Academy
Alexis Cherry