Alexis Cook

Lead shift operations, supervising 4-6 coaches and ensuring safe engaging care of groups of 15-30 dogs per shift. Train and mentor new hires on behavior assessment, safe handling, enrichment programming, and emergency procedures; developed an on-boarding checklist and hands-on training modules to accelerate competence. Design and implement individualized behavior and enrichment plans to improve socialization, manage separation anxiety, and reduce reoccurring incidents during play. Enforce strict health,sanitation,and vaccination protocols; administer medication, document incidents, and coordinate veterinary care as needed. Manage client communications, handle bookings, and service recovery. Provide guidance on at-home care to maintain high client satisfaction and retention. Oversee shift logistics including scheduling, inventory management, facility checks, and promoting services and retail to support smooth operations and revenue growth.

Provided direct instructional and behavioral support to students with IEPs in both inclusive and specialized classroom settings. Delivered one-on-one and small group interventions aligned to individualized goals, adapting lessons and materials to meet diverse learning needs. Implemented positive behavior supports and de-escalation techniques to increase on-task behavior and reduce disruptions. Collected and maintained progress data, prepared documentation for IEP meetings, and collaborated with teachers, therapists, and families to update goals and strategies. Assisted with personal care, mobility, and safety procedures; supported classroom transitions and facilitated inclusive participation.

Managed inventory and stockroom operations for a high-volume store, conducting cycle counts, reconciling discrepancies, and maintaining accurate inventory records. Operated RF scanners and inventory systems to process receipts, returns, and transfers; coordinated shelf replenishment and organized backroom layout to improve stock availability. Investigated and documented shrink and variances as part of loss-prevention efforts; supported corrective actions and audit readiness. Trained and supported associates on inventory procedures, safety protocols, and merchandising standards to maintain store presentation and operational efficiency.