Alexis Lambert
Mineral,VA
Summary
Reliable and upbeat Counter Sales Associate II successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Counter Sales Associate II
Lennox International
08.2022 - Current
- Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
- Welcomed customers and offered immediate assistance in line with business policies.
- Effectively collaborate with Store Manager to manage inventory, maintain the appearance of the store, record received and shipped products and preparing items for shipment.
- Build strong relationships with regular clientele to foster brand loyalty and repeat business.
- Listen to customer needs and desires to identify and recommend optimal products.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Consult with customers to uncover unique needs and match to best-fit product or service solutions.
- Answer telephone calls to offer information and promote business products.
- Participate in team projects, demonstrating an ability to work collaboratively and effectively.
DOG GROOMER
DIRTYPAWS DOGWASH
04.2014 - Current
- Collaborate with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Wash, trim and brush animals to maintain good grooming standards.
- Skillfully manage difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Enhance customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Perform pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Manage appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Greet pet owners and go over available services, outlined costs, and determined special needs of animals under care.
FIELD PROJECT MANAGER
GREENWAVE SOLUTIONS
07.2020 - 09.2020
- Included detailed management of field staff to effectively execute assigned projects
- Performed project management tasks including project timeline estimation and task assignment
- Ensured safety procedures were followed.
- Enhanced project efficiency by strategically allocating resources and managing schedules.
- Streamlined communication among team members for improved collaboration and decision making.
- Managed multiple projects simultaneously while maintaining attention to detail and focus on priorities.
- Supervised work of 5 team members, offering constructive feedback regarding work performance.
- Monitored project progress, identified risks and took corrective action as needed.
SALES REPRESENTATIVE
CLEANNET USA
07.2019 - 04.2020
- Detailed management of marketing, sales, and client relationships.
- Edits and reviews contracts to meet client's personalized needs, including review of grammar, format, and compliance with administrative policy.
- Conducts follow-up surveys with clients to gauge customer satisfaction and relay information to management in order to influence future marketing techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
RECRUITMENT AND RETENTION COORDINATOR CERTIFICATION -
VOLUNTEER WORKFORCE SOLUTIONS
Montgomery, AL06.2019
EMERGENCY MEDICAL TECHNICIAN - Emergency Medical Technician
CAROLINE COUNTY FIRE-RESCUE
Ruther Glen, VA08.2017
HIGH SCHOOL DIPLOMA -
PENN FOSTER
Scranton, PA01.2016
Skills
- Microsoft/Excel proficient
- Safety and Cleanliness Standards
- Ability to generate proposals
- Inventory and Stocking
- Decision-Making
- Customer service experience
- Public speaking experience
- Store Policies and Procedures
- Product and Service Sales
- Relationship Building
- Goal-Oriented
- Reliable and Responsible
Activities
I enjoy giving back to the community by volunteering my time at the fire department. I love to help others in their time of need and to be able to do that brings me great joy. I am an E.M.T as well as the Building Supply Sergeant for our department. I have my Recruitment and Retention Coordinator certification and assist the county in that aspect as well. I am a loyal and determined worker who works hard to complete any and all tasks assigned to me.
Certification
- CFR - Certified First Responder
- EVOC - Emergency Vehicle Operators Course
Timeline
Counter Sales Associate II
Lennox International
08.2022 - Current
FIELD PROJECT MANAGER
GREENWAVE SOLUTIONS
07.2020 - 09.2020
SALES REPRESENTATIVE
CLEANNET USA
07.2019 - 04.2020
DOG GROOMER
DIRTYPAWS DOGWASH
04.2014 - Current
RECRUITMENT AND RETENTION COORDINATOR CERTIFICATION -
VOLUNTEER WORKFORCE SOLUTIONS
EMERGENCY MEDICAL TECHNICIAN - Emergency Medical Technician
CAROLINE COUNTY FIRE-RESCUE
HIGH SCHOOL DIPLOMA -
PENN FOSTER
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