ALEXIS LEE
Winchester
Summary
Experienced Pharmacy Technician and former Pharmacy Operations Manager with a proven track record in pharmaceutical sales and services, drug inventory management, and workflow optimization. Proficient in payment processing, medication history updates, and maintaining confidentiality in compliance with HIPAA regulations. Dedicated team player with exceptional interpersonal skills and a strong commitment to accuracy, efficiency, and service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
11.2019 - 10.2024
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Interpreted medical insurance coverage and communicated benefit information to customers
- Collected co-payments or full payments from customers
- Assisted with filling of over 350 prescriptions daily
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Restocked automated medication dispensing equipment
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Reviewed and verified customer information and insurance provider information
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Established and maintained patient profiles, updating organizational database with current information
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Processed over 350 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Set up and modified patient profiles in IC+ to include current information such as medications and insurance details
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Managed scheduling of employees based on workload demands while ensuring coverage during peak times
- Created and managed budgets for pharmacy operations, ensuring compliance with financial goals
- Assisted with the hiring process of new pharmacists, technicians and support staff
- Developed and implemented strategies to improve pharmacy operations, including workflow, staff training and customer service
- Identified opportunities for process improvement through analysis of data from multiple sources such as patient surveys and feedback from healthcare providers
- Conducted regular audits to ensure compliance with state regulations regarding pharmacy practice
- Ensured accurate documentation of prescriptions filled by pharmacists
- Maintained records related to medication orders, drug interactions and adverse reactions
- Provided educational resources on prescription medications to customers
- Advised on best practices for safe storage of pharmaceuticals according to industry standards
- Analyzed data to identify trends in medication utilization and recommend changes to ensure patient safety
- Provided oversight of pharmacy personnel performance, conducting regular reviews and evaluating employee performance against established standards
- Performed troubleshooting tasks as needed related to ordering systems, software applications or hardware devices used in the pharmacy setting
- Led teams in the development of new policies and procedures for day-to-day operations that maximize efficiency, accuracy and safety
- Entered new patient profiles and prescriptions into medication input software system
- Directed pharmacy operations to increase efficiency and minimize patient wait times
Pharmacy Technician Trainee
Giant Food Stores
12.2018 - 11.2019
Education
High School Diploma -
Herndon High School
Herndon, VA02.2012
Skills
- Pharmaceutical sales and services
- Pharmacy and customer records management
- Processing payments
- Medicare and Medicaid process
- Drug inventory management
- Updating Medication Histories
- Stocking Shelves
- Manual and Automated Medication Dispensing
- Confidentiality and HIPAA
- Insurance Knowledge
- Typing Medication Labels
- Interpreting orders
- Workflow Optimization
- Cash Register Operation
- HIPAA
- Insurance verification
Certification
- Certified Pharmacy Technician (CPhT)
- VA Board of Pharmacy License
Timeline
Pharmacy Operations Manager
Walgreens
11.2019 - 10.2024
Pharmacy Technician Trainee
Giant Food Stores
12.2018 - 11.2019
High School Diploma -
Herndon High School
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