Alexis Nguyen
HERNDON
Summary
Detail-oriented professional with experience handling client issues, documenting cases, and supporting compliance-focused operations. Known for strong judgment, accuracy, and the ability to manage sensitive situations with professionalism and care.
Overview
6
6
years of professional experience
Work History
Office Manager
Modern USA
Salt Lake City, Utah
02.2026 - 05.2026
- Supported leadership by preparing reports, presentations, and internal documentation, facilitating informed decision-making
- Trained and onboarded new hires on office policies, procedures, and operational workflows
- Organized filing systems for records and internal documentation, ensuring accessibility and compliance with regulatory standards
- Analyzed employee attendance and productivity reports to identify performance trends and support decision-making
- Identified staffing and workflow inefficiencies, recommending process improvements to enhance operational effectiveness
- Identified staffing and workflow inefficiencies, recommending process improvements that streamlined operations
- Reviewed contracts and documentation for accuracy and compliance prior to final approval
Financial Specialist
GM Financial
Arlington, TX
03.2024 - 05.2025
- Verified financial data, identified discrepancies, and recommended corrective actions to enhance financial accuracy.
- Verified financial data, identified discrepancies, and recommended corrective actions, improving financial accuracy for clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction levels.
- Responded to customer inquiries promptly, improving overall customer experience.
- Anticipated customer needs and delivered outstanding support, enhancing productivity and service levels.
- Updated databases with new and modified customer data.
- Updated customer databases to ensure accurate and current information. with new and modified customer data.
- Built relationships with customers through proactive outreach efforts.
Barista
Starbucks
Grand Prairie, TX
12.2023 - 03.2024
- Coordinated catering orders for corporate clients and private parties, achieving timely delivery and high client satisfaction.
- Restocked product displays based on demand and projected sales, optimizing product availability for customers.
- Adhered to health department regulations concerning sanitation standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested appealing products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Assisted customers with requests and answered questions, improving customer satisfaction and overall experience.
General Merchandiser
Target
Fort Worth, TX
03.2020 - 03.2021
- Analyzed competitors' offerings and prices to guide strategic merchandising initiatives.
- Designed point-of-sale materials such as posters, banners, signs, brochures, for promotional activities.
- Coordinated issuance of supplies, materials, and products to team members based on requisition details.
- Maintained cleanliness in work areas, supporting a safe and organized environment.
- Partnered with team members to uphold store cleanliness and safety standards.
Education
High School Diploma -
James Bowie Highschool
Arlington06-2019
Skills
- Client Operations & Support
- Office Administration
- Stakeholder Coordination
- Data Analysis
- Process Improvement
- Process standardization
- Data Accuracy & Quality Control
Accomplishments
- IB Diploma
- President of L.U.L.A.C
Affiliations
- K-12 Tutor
- Volunteered for Salvation Army
- IB Diploma
Education and Training
other,other
Education
true,true
Timeline
Office Manager
Modern USA
02.2026 - 05.2026
Financial Specialist
GM Financial
03.2024 - 05.2025
Barista
Starbucks
12.2023 - 03.2024
General Merchandiser
Target
03.2020 - 03.2021
High School Diploma -
James Bowie Highschool