ALEXIS REED
Rice
Summary
Fraud Claims Analyst at Capital One, adept in investigating fraud claims and implementing innovative detection strategies. With over five years of experience across diverse roles, including teaching and customer service, this professional excels in cross-functional collaboration and customer engagement. Skilled in computer operations, childcare, and customer support, they are committed to enhancing safety and efficiency in financial environments.
Experienced with evaluating debit/credit card claims to ensure compliance with policies and regulations. Utilizes strong analytical skills to identify discrepancies and facilitate accurate resolutions. Track record of maintaining detailed records and providing exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Claims Analyst
Capital One
06.2022 - Current
- Investigating fraud claims/ ACH Missing deposits at Capital One
- Collaborating with cross-functional teams
- Implementing innovative fraud detection strategies
- Use of VPN
- Missing deposits
- Merchant disputes
- working with multiple numbers a day
- Leading/teaching group work
- Analyzed complex claims to ensure compliance with policies and regulations.
- Goal achiever
- Identified discrepancies in claim submissions, facilitating timely resolutions and improving accuracy.
- Communication with merchant and clients
- Collaborated with cross-functional teams to streamline claims processing workflows.
- Mentored junior analysts on best practices for claims management and analysis techniques.
- Developed training materials that enhanced team knowledge of regulatory changes and tools.
- Led initiatives to implement process improvements, reducing turnaround time for claim approvals.
- Evaluated data trends to inform strategic decision-making and enhance claims processing efficiency.
- Utilized advanced analytics tools to monitor claim performance metrics and identify areas for enhancement.
- Maintained strict confidentiality with all personal data as per company guidelines.
Child Development Teacher
Child Learning center
Midlothian, VA
07.2021 - 04.2022
- CPR certified
-maintaining contact with parents and other teachers
-Teaching
-Communication
-Team player
-Scheduling
- Designed and implemented developmentally appropriate curriculum for diverse learning styles.
Server/Cashier
Merk's Place
Farmville, VA
02.2019 - 12.2019
- I took orders online and on the phone, cleaned tables, talk with customers. I have good experience in money handling.
Education
High school diploma -
Prince Edward County High School
Prince Edward County, VASkills
- Animal Care
- Computer skills
- Veterinary Technician Experience
- Veterinary Assistant
- Typing
- Childcare
- Customer service
- Money movement
- Front Desk
- Customer support
- ACH/Missing Deposits
- Conduction Chargebacks
- Teaching groups on how to navigate through claims
- Teaching
- VPN
- Office 365
- Spreadsheet
-Office structure
Accomplishments
I have been a fast learner with every role I have worked hard to get. I am the first to always offer help and to achieve every goal to the best of my ability.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CPR CERTIFICATION
Languages
English
Timeline
Fraud Claims Analyst
Capital One
06.2022 - Current
Child Development Teacher
Child Learning center
07.2021 - 04.2022
Server/Cashier
Merk's Place
02.2019 - 12.2019
High school diploma -
Prince Edward County High School