Alexis Rosekrans
Portsmouth
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest a positive and memorable experience.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Front of House Team Member
Chick-fil-A
Chesapeake
10.2023 - 10.2024
- Greeted customers warmly to create a welcoming environment.
- Took and processed customer orders efficiently at the register indoors and outdoors.
- Prepared food items following health and safety guidelines.
- Collaborated with team members to ensure smooth service flow.
- Resolved customer inquiries and concerns promptly and courteously.
- Stocked supplies to ensure availability during peak hours.
- Supported training of new team members on operational procedures.
- Maintained a professional attitude while working under pressure during peak hours.
- Operated cash registers accurately and efficiently processed payments from customers.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Worked with managers to report and resolve customer issues or concerns.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Restocked necessary items like condiments, napkins, cutlery.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Explained menu items, took orders and delivered food courses according to instruction.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Delivered guest orders to correct tables or take-out counter.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Cash handling
- Food safety
- Order processing
- Team collaboration
- Conflict resolution
- Time management
- Menu knowledge
- Employee training
- Effective communication
- Problem solving
- Attention to detail
- Positive attitude
- Guest engagement
- Personal hygiene
- Payment processing
- Complaint handling
- Cleanliness
- Promoting specials
Languages
English
Full Professional
References
References available upon request.
Timeline
Front of House Team Member
Chick-fil-A
10.2023 - 10.2024
Penn Foster Career School