Alexis Rotzell
Hampton
Summary
Dynamic Store Manager with a proven track record at JOANN Fabrics and Crafts, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and staff training, fostering a motivated team environment. Skilled in inventory management and problem-solving, driving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
07.2017 - 06.2022
- Oversaw daily store operations, ensuring efficient inventory management and merchandising standards.
- Led staff training programs to enhance product knowledge and customer service skills.
- Implemented visual merchandising strategies that increased store appeal and sales engagement.
- Analyzed sales data to inform strategic decisions for promotions and product placements.
- Fostered a positive team environment, mentoring staff to achieve individual and store performance goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Key Holder Supervisor
JOANN Fabrics and Crafts
04.2014 - 06.2017
- Supervised daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Implemented sales initiatives, enhancing customer engagement and driving revenue growth.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Coordinated scheduling for staff shifts, optimizing workforce allocation during peak hours.
- Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
Correctional Officer
SCI Graterford
01.2011 - 02.2014
- Supervised inmate activities, ensuring compliance with institutional rules and regulations.
- Conducted regular safety inspections of facilities to maintain secure environment for staff and inmates.
- Responded to emergencies, employing de-escalation techniques to resolve conflicts effectively.
- Monitored inmate behavior and reported suspicious activities to maintain security within the facility.
Education
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Kutztown, PABachelor of Science - Nursing
Arizona College of Nursing
Chesapeake, VA12-2026
High School Diploma -
Southern Lehigh High School
Center Valley, PA06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Recruitment and hiring
- Team building and leadership
- Team motivation
Timeline
Store Manager
JOANN Fabrics and Crafts
07.2017 - 06.2022
Key Holder Supervisor
JOANN Fabrics and Crafts
04.2014 - 06.2017
Correctional Officer
SCI Graterford
01.2011 - 02.2014
Bachelor of Arts - Criminal Justice
Kutztown University of Pennsylvania
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
Southern Lehigh High School