Alexis Scott
Suffolk
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
9
9
years of professional experience
Work History
Emergency Dispatcher
Department of National Defence
Norfolk, Virginia
04.2024 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
Dispatcher
Schneider
10.2023 - 02.2024
- Sorted incoming e-mails from customers, verified scheduled freight and provided shipping details to customers
- Completed paperwork related to shipments, such as invoices
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available
HR Associate
Ross Inc
10.2022 - 09.2023
- Answer and document employee inquiries regarding health benefits and time off requests
- De-escalate employee conflicts with appropriate urgency, following all corporate procedures
- Prepare and submit reports related to HR metrics such as turnover rate and absenteeism rate in a timely fashion
- Review existing policies and procedures to enhance work productivity
- Liaison between management and employees, delivering conflict resolution and interpreting compensation and benefit policies
Shareholder Service Representative
American Funds - Capital Group
09.2020 - 09.2022
- Provided exceptional customer service to shareholders via phone, email and web-based inquiries
- Researched and responded to shareholder questions regarding account information, stock holdings and dividend payments
- Maintained records of all contact with shareholders for compliance purposes
- Ensured that customer service policies were followed when dealing with customers
Technical Support Representative
Capital One
02.2018 - 11.2020
- Contacted customers to discuss and resolve past due accounts
- Engaged with customers in a personable and understanding manner while trying to negotiate repayment terms
- Researched account information to ensure accuracy of records
- Kept track of delinquent accounts for timely payment resolutions
- Followed up on promises made by customers regarding payments or settlements
Inside Sales Representative
Sykes Enterprises
09.2017 - 08.2018
- Provided customers with product information, pricing and availability
- Conducted outbound calls to existing clients to upsell products or services
- Generated leads through cold calling potential clients
- Maintained detailed records of customer interactions, orders and account status updates
Sales Associate
Nordstroms Department Store
02.2016 - 12.2017
- Engaged with customers to effectively build rapport and lasting relationships
- Assisted customers with locating products and checked store system for merchandise at other locations
- Increased sales by offering advice on purchases and promoting additional products
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
Education
High School Diploma -
Hemingway High School
Business Administration And Management -
Tidewater Community College
Virginia Beach, VA05.2025
Skills
- Route Navigation
- Service Coordination
- Work Order Management
- Data Entry
- Customer Relations
- Dispute Resolution
- Data entry
- MS Office
- Multitasking and prioritization
- Customer service
- NCIC database
- Logistics
- Technical aptitude
- Emergency fire dispatcher certification
Timeline
Emergency Dispatcher
Department of National Defence
04.2024 - Current
Dispatcher
Schneider
10.2023 - 02.2024
HR Associate
Ross Inc
10.2022 - 09.2023
Shareholder Service Representative
American Funds - Capital Group
09.2020 - 09.2022
Technical Support Representative
Capital One
02.2018 - 11.2020
Inside Sales Representative
Sykes Enterprises
09.2017 - 08.2018
Sales Associate
Nordstroms Department Store
02.2016 - 12.2017
Business Administration And Management -
Tidewater Community College
High School Diploma -
Hemingway High School