Alexis Toraine
Hampton
Summary
Administrative and operations support professional with 4+ years of experience in remote account processing, documentation management, client coordination, and compliance-based recordkeeping. Proven ability to manage high-volume workflows, maintain data accuracy, and support backend operations in fast-paced environments. Experienced in CRM systems, confidential documentation handling, and independent remote work. Seeking a remote administrative, account support, or operations-focused role.
Overview
6
6
years of professional experience
Work History
Lead Teacher
True Heart Childcare and Learning Academy
03.2024 - 04.2025
- Managed and maintained confidential student and family records in compliance with state licensing standards
- Processed enrollment documentation, identified discrepancies, and resolved documentation issues efficiently
- Coordinated communication between families and staff to ensure timely updates and issue resolution
- Balanced multiple administrative and classroom responsibilities while meeting daily deadlines in a fast-paced environment
Licensed Auto and Billing Representative
Foundever
05.2023 - 03.2024
- Processed 50+ daily customer account and billing transactions with 98% accuracy in a fully remote environment
- Documented case notes, account updates, and resolutions within CRM systems
- Investigated and resolved billing discrepancies while maintaining confidentiality standards
- Followed structured compliance workflows and escalated complex cases appropriately
After-School Program Leader
Treetop Academy
01.2023 - 03.2024
- Maintained attendance logs and daily documentation with consistent accuracy
- Organized program schedules and supported daily workflow operations
Lead Teacher
La Petite Academy Inc.
05.2022 - 05.2023
- Maintained detailed student records and daily documentation in accordance with organizational policies
- Communicated updates and addressed concerns with parents and staff in a professional manner
- Managed classroom workflows and supported operational compliance standards
Lead Teacher, Two-Year-Olds Classroom
Children of Valor Christian Academy
10.2021 - 05.2022
- Supported administrative documentation processes and maintained organized records
- Assisted in enrollment coordination and communication with families
Receptionist
H&r Block
01.2020 - 07.2020
- Managed client intake, appointment scheduling, and confidential documentation
- Maintained accurate front-office records and supported tax preparation workflows
Shift Leader
The Skinny Dip Frozen Yogurt Bar
01.2019 - 10.2021
- Supervised daily operations and handled customer transactions
- Assisted with scheduling and ensured smooth shift coordination
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-2019
Skills
- Administrative Support & Operations Coordination
- Account & Billing Processing
- Documentation & Record Management
- CRM Systems & Case Notes
- Data Entry & Accuracy
- Workflow & Compliance Adherence
- Client Communication (Written & Verbal)
- Problem Resolution & Escalation
- Google Workspace & Microsoft Office
- Independent Remote Work
Timeline
Lead Teacher
True Heart Childcare and Learning Academy
03.2024 - 04.2025
Licensed Auto and Billing Representative
Foundever
05.2023 - 03.2024
After-School Program Leader
Treetop Academy
01.2023 - 03.2024
Lead Teacher
La Petite Academy Inc.
05.2022 - 05.2023
Lead Teacher, Two-Year-Olds Classroom
Children of Valor Christian Academy
10.2021 - 05.2022
Receptionist
H&r Block
01.2020 - 07.2020
Shift Leader
The Skinny Dip Frozen Yogurt Bar
01.2019 - 10.2021
High School Diploma -
Kecoughtan High School