ALEXIS WATSON
Prince George,VA
Summary
Experienced Specialist with a demonstrated history in management and customer service in family services/social work. Skilled in benefits administration, with over 10 years of experience in coordination of services for neediest citizens. Strong professional having developed effective strategies for resolution of complex problems.
Overview
12
12
years of professional experience
Work History
Benefits Program Specialist IV
Hopewell Department Of Social Services
06.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Communicated with people from various cultures and backgrounds on application process.
- Maintained detailed records of all reported incidents, providing valuable insights for future risk mitigation efforts.
- Reduced fraudulent activities by implementing stringent security measures and monitoring potential risks.
- Participated in industry conferences to stay abreast of evolving trends in financial crime prevention techniques and tools.
- Conducted thorough due diligence checks on new clients, minimizing potential risks associated with fraudulent activities.
- Handled complex fraud investigations, gathering critical evidence for successful case resolution and prosecution of offenders.
- Reviewed transactions and receipts to identify any suspicious activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Benefits Programs Specialist III
Hopewell Department Of Social Services
11.2022 - 06.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Benefits Programs Specialist II
Hopewell Department Of Social Services
01.2017 - 11.2022
- Coordinated with other social service agencies to ensure comprehensive support for clients, leading to improved outcomes.
- Streamlined application processing time, implementing organized system for tracking and managing cases.
- Enhanced client trust and relations by consistently providing empathetic and respectful service during eligibility determination process.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Benefits Programs Specialist II
Charles City County Department of Social Services
05.2013 - 12.2016
- Collaborated with cross-functional teams to achieve organizational objectives.
- Delivered high-quality service through focused and dedicated efforts.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
Bachelor of Business Administration - Specialization in Management
Saint Leo University
Fort Lee, Virginia05-2019
Associate in Science -
Richard Bland Community College
Petersburg, Virginia05-2005
High School Diploma -
Petersburg High School
Petersburg, VA06-2000
Skills
- Benefits Administration
- PeopleSoft
- VA State benefits programs (SNAP, TANF, MEDICAID, ENERGY ASSISTANCE)
- VA state internal software (VaCMS, MMIS, SPIDeR, ADAPT, EPPIC)
- Research
- Causative analysis
- Inventory management
- Data analysis
- Corrective actions
- Financial reporting
- Data validation
- Inventory reconciliation
- Material handling equipment operation
- Leadership
- Microsoft office
- Employee relations
- Research and analysis
- Program management
- Reporting and documentation
- Benefits communication
- Verbal and written communication
- Written and oral communication
- Benefits explanation
- Documentation and reporting
- Policy interpretation
Languages
English
Native or Bilingual
Timeline
Benefits Program Specialist IV
Hopewell Department Of Social Services
06.2024 - Current
Benefits Programs Specialist III
Hopewell Department Of Social Services
11.2022 - 06.2024
Benefits Programs Specialist II
Hopewell Department Of Social Services
01.2017 - 11.2022
Benefits Programs Specialist II
Charles City County Department of Social Services
05.2013 - 12.2016
Bachelor of Business Administration - Specialization in Management
Saint Leo University
Associate in Science -
Richard Bland Community College
High School Diploma -
Petersburg High School
Similar Profiles
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
Robert McBrideRobert McBride
Associate Governmental Program Analyst at Department of Social Services- Human and Health ServicesAssociate Governmental Program Analyst at Department of Social Services- Human and Health Services
Charnae BaileyCharnae Bailey
Social Services Practitioner III at Department of Social Services- Children ServicesSocial Services Practitioner III at Department of Social Services- Children Services