Alexus Farmer
20 S Kingsbridge Pl
Summary
Organized and detail-oriented administrative professional with 8+ years of experience supporting fast-paced, regulated, and customer-focused environments. Skilled in clerical support, record management, scheduling, and customer service. Currently pursuing a Bachelor of Science in Healthcare Management and seeking to transition into the healthcare field to begin a career aligned with my degree.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Standard Calibrations Inc.
12.2024 - Current
- Conducted thorough product inspections to ensure compliance with quality standards.
- Implemented and maintained testing protocols for new product lines.
- Documented quality assurance findings and collaborated with teams for resolution.
- Analyzed defect trends to identify areas for process improvement.
- Developed corrective action plans to address non-conformances in production processes.
Insurance Claims Specialist
GEICO, Government Employees Insurance
12.2023 - 01.2024
- Coordinated with service providers to facilitate timely resolutions of claims and ensure customer satisfaction.
- Documented all claim-related activities in internal systems to maintain accurate records and streamline workflow.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Quality Control Lab Technician
Avient
06.2018 - 12.2023
- Conducted routine quality tests on raw materials and finished products to ensure compliance with specifications.
- Assisted in maintaining laboratory equipment, ensuring accurate calibration and reliability of results.
- Documented test results and findings meticulously, contributing to quality assurance reports for stakeholders.
- Collaborated with production teams to identify quality issues and implement corrective actions effectively.
Pharmacy Sales Associate
Walgreens
04.2014 - 06.2018
- Assisted customers with product selections and provided detailed information on medications.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Maintained inventory levels by restocking shelves and organizing pharmaceutical products.
- Resolved customer inquiries and concerns promptly to foster positive relationships and satisfaction.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZHigh School Diploma -
Edgecombe Early College HS
Tarboro, NC05.2016
Associate of Arts -
Edgecombe Community College
Tarboro, NC05.2016
Skills
- Administrative & Clerical Support
- Record Management & Documentation Control
- Scheduling & Appointment Coordination
- Customer Service & Patient Interaction
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Accuracy & Trend Analysis
- Team Collaboration & Mentorship
Timeline
Quality Assurance Specialist
Standard Calibrations Inc.
12.2024 - Current
Insurance Claims Specialist
GEICO, Government Employees Insurance
12.2023 - 01.2024
Quality Control Lab Technician
Avient
06.2018 - 12.2023
Pharmacy Sales Associate
Walgreens
04.2014 - 06.2018
Bachelor of Science - Healthcare Management
University of Phoenix
High School Diploma -
Edgecombe Early College HS
Associate of Arts -
Edgecombe Community College