Alexus Ward
Richmond,VA
Summary
Client-focused Human Services Specialist offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
9
9
years of professional experience
Work History
Anti Money Laundering Investigator
Capital One
04.2024 - Current
- Assisted with collecting and developing information from variety of sources.
- Prepared reports of investigation in accordance with guidelines and instructions.
- Maintained detailed case documentation and database files of financial investigative research to trace proceeds of criminal activities and investigative interests.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
- Authored thorough reports detailing results of investigations and recommendations to improve compliance and maintain solvency.
Benefits and Compliance Specialist
LL Flooring
10.2023 - 04.2024
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
- Conducted regular reviews of vendor and third-party relationships, ensuring that all external partners adhered to appropriate regulations and maintained our high standards of ethical behavior.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Managed quality programs to reduce overdue compliance activities.
SECURITY ANALYST
Capital One
04.2023 - 07.2023
- Implemented new technologies to improve the security posture of the organization
- Researched advanced persistent threats utilizing open source intelligence gathering techniques
- Participated in internal, external audits in order to validate compliance with established policies, procedures
- Identified potential threats and vulnerabilities in networks and systems
- Developed detailed reports regarding incident investigations for management review
- Investigated incidents by correlating data from multiple sources in order to determine root cause of security breaches.
HUMAN RESOURCES SPECIALIST
Capital One
10.2022 - 04.2023
- Examined employee files to answer inquiries and provide information for personnel actions
- Assisted in the design of performance management systems that reward top performers while helping underperforming employees improve their skillsets
- Managed onboarding process for new employees
- Maintained accurate records of employee information in HRIS database
- Maintained and updated employee records to support accuracy and compliance.
People Operations Specialist
SimpliSafe
11.2021 - 04.2022
- Maintained employee records in accordance with applicable legal requirements
- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, grievances
- Conducted exit interviews to understand reasons behind voluntary terminations
- Reviewed timekeeping reports regularly to identify discrepancies or irregularities
- Coordinated onboarding of new employees, providing orientation materials and training programs
- Collaborated with other departments to address organizational needs from an HR perspective.
HUMAN RESOURCES COORDINATOR
Capital One
05.2020 - 11.2021
- Provided comprehensive administrative support to the human resources department, including coordinating recruitment activities and managing employee records
- Researched and analyzed data to identify trends, issues, and opportunities for improvement in the HR process
- Developed and implemented procedures and programs to facilitate HR processes and enhance staff development
- Administered employee relations, responding to inquiries and resolving issues
- Answered questions from employees regarding benefits packages or other workplace issues
- Participated in various projects related to HR initiatives such as succession planning or compensation benchmarking studies.
FRAUD INVESTIGATOR
Capital One
12.2017 - 05.2020
- Performed investigations of suspected fraudulent activity based on established criteria
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities
- Collaborated with internal departments such as legal, compliance, audit, and operations to ensure proper handling of fraud cases
- Identified trends in fraudulent activities by analyzing data from multiple sources
- Created reports summarizing investigative findings and recommendations for management review.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
FRAUD COORDINATOR
Capital One
10.2016 - 12.2017
- Provided guidance to team members regarding best practices in detecting and investigating fraud
- Performed investigations of suspected fraudulent activity based on established criteria
- Used multiple operating systems and verification tools to optimize detection and prevention of fraudulent
- Responded to inquiries from customers regarding their account status or suspicious activity
- Analyzed customer complaints to identify potential fraudulent activities
- Investigated and resolved irregular transactions reported by end users.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA01-2026
Bachelor of Science - Criminial Justice
Liberty University
Lynchburg, VA05.2024
Skills
- Client advocacy
- Interpersonal skills
- Teamwork and collaboration
- Financial planning
- Case management
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Adaptability and flexibility
- Documentation skills
Timeline
Anti Money Laundering Investigator
Capital One
04.2024 - Current
Benefits and Compliance Specialist
LL Flooring
10.2023 - 04.2024
SECURITY ANALYST
Capital One
04.2023 - 07.2023
HUMAN RESOURCES SPECIALIST
Capital One
10.2022 - 04.2023
People Operations Specialist
SimpliSafe
11.2021 - 04.2022
HUMAN RESOURCES COORDINATOR
Capital One
05.2020 - 11.2021
FRAUD INVESTIGATOR
Capital One
12.2017 - 05.2020
FRAUD COORDINATOR
Capital One
10.2016 - 12.2017
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Criminial Justice
Liberty University
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