ALEYDA LOZANO
ARLINGTON
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Host
Texas Jacks BBQ
2022.04 - Current
- Enhanced customer experience by selecting seating to optimize service and customer needs or preferences.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was satisfied with their restaurant experience.
- Manage reservation log with accuracy and detail, ensuring to note any special occasions and requests.
- Swiftly and gently addressed any customer complaints or concerns, escalating to management when necessary.
Front Desk Receptionist
Springfield Lorton Dental Group
2023.04 - 2025.10
- Greeted visitors and clients, ensuring a welcoming atmosphere.
- Managed multi-line phone system to route calls efficiently.
- Scheduled appointments and maintained accurate calendar for staff.
- Processed incoming mail and packages, distributing to appropriate departments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier
Goodwill
2021.04 - 2022.08
- Meticulously handled POS system transactions including credit, cash, exchanges, and returns to ensure seamless and accurate cash flow.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Anticipated customer needs and provided them with high quality services while upholding brand standards to ensure customer satisfaction.
- Guided customers to successfully find their ideal styles.
Cashier
Harris Teeter
2020.08 - 2022.01
- Handled daily cash and credit transactions, answered customer inquiries and delivered prompt and friendly services.
- Actively greet up to 200 customers per shift while educating them on any rotating promotions.
- Optimized and carefully package customer orders in line with their unique needs and preferences.
- Operationalized the scanning process to exceed store “ring speed” goals every month.
Education
Associate of Science - Health Sciences
University of Mary Washington
Fredericksburg, VASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Data entry
- Excellent communication
- Computer skills
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign language
Professional Working
Timeline
Front Desk Receptionist
Springfield Lorton Dental Group
2023.04 - 2025.10
Host
Texas Jacks BBQ
2022.04 - Current
Cashier
Goodwill
2021.04 - 2022.08
Cashier
Harris Teeter
2020.08 - 2022.01
Associate of Science - Health Sciences
University of Mary Washington