Ali Hussainy
Woodbridge
Summary
Software Engineer Intern dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML, Java, C, python and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.
Overview
5
5
years of professional experience
Work History
Senior Service Advisor
Shirlington Service Center
08.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
- Explained estimates and determined repair timelines to manage customer expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Service Advisor
Virginia Tire & Auto
07.2021 - 08.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using communication skill to provide effective resolution.
- Maintained up-to-date knowledge of product and service changes.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Entered orders into computer database system.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Assistant Store Manager
Team Washington
04.2020 - 07.2021
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Crew Member
McDonald's
06.2019 - 10.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Maintained clean, sanitized and well-organized food preparation zones.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Education
Bachelor of Computer Science - Computer And Information Sciences
George Mason University
Fairfax, VA06.2025
High School Diploma -
Charles J Colgan High School
Manassas, VA06.2021
Skills
- Technical Documentation Development
- Performance Analysis
- Adaptive Learning
- Coding
- Debugging
- Software Testing
- Problem Solving
- Java
- C
- Python
- HTML Proficiency
Languages
Persian
Dari
Pashto
Timeline
Senior Service Advisor
Shirlington Service Center
08.2022 - Current
Service Advisor
Virginia Tire & Auto
07.2021 - 08.2022
Assistant Store Manager
Team Washington
04.2020 - 07.2021
Crew Member
McDonald's
06.2019 - 10.2019
Bachelor of Computer Science - Computer And Information Sciences
George Mason University
High School Diploma -
Charles J Colgan High School
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