Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Hobbies and Interests
Certification
Timeline
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Ali Mahboubi

Vienna,VA

Summary

Vision-driven professional with career-long record of business and finance operations, and team leadership for leading organizations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hub Business Partners Supervisor

UNITED AIRLINES
05.2022 - Current
  • Supervise and Provide station subject matter expertise in outsourced lines of service over 10 lines of service with different vendors: Catering Services, Cabin Appearance, Janitorial, Cargo, Fueling, Lobby Services, Unaccompanied Minor, Wheelchair, Security, Skycap
  • Supervise administration of vendor operational performance and adherence with United and governmental requirement
  • Perform local reconciliation process, auditing compliance of proper payment of invoices in accordance with contract elements.
  • Participate in development and implementation of procedures designed to reduce costs or improve service quality provided by service partners
  • Serve as key stakeholder for any station supplier transformations
  • Track vendor performance within station and responsible for communicating to station leadership and Vendor Planning
  • Communicate regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates
  • Supervise Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations and provides aircraft damage and employee injury investigation support
  • Participate in regularly scheduled performance reviews with suppliers to review performance against goals and Service Level Agreements
  • Responsible for reviewing customer and reliability metrics, setting locally required goals and developing foundation for ensuring operational success
  • Responsible for ensuring suppliers are complaint with all mandatory training requirements.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Established performance metrics for team, consistently tracking progress towards goals and making adjustments as needed.
  • Collected, arranged, and input information into database system.

OPERATIONS CONTROL MANAGER (Gate Manager)

UNITED AIRLINES
12.2019 - 05.2022
  • Serves as primary management control oversight of gate planning and daily schedule integrity while ensuring local station requirements are met and support of Go Forward Plan
  • Provide consistent, ongoing strategic gate planning communication and operational updates to over 10 other departments and business partners.
  • Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to Hub schedule
  • Oversee and communicate airport conditions with FAA and NOC during irregular operations.
  • Orchestrate planning of next day flights, assign gates according to flights schedule and coordinate irregular flight schedule activities
  • Responsible for partnering with local station and schedule planning in developing future flight schedules.
  • Responsible for supporting station safety culture through strategic communication.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

OPERATION SUPERVISOR (ZONE CONTROLLER)

UNITED AIRLINES
08.2016 - 12.2019
  • Obtain operational turnover from previous shift, prioritize and develop tactical plan to address all possible challenges in area of responsibility.
  • Deliver ongoing strategic gate planning, communicate operational updates to all other departments, service partners and external vendors
  • Oversee and communicate airport conditions with FAA and NOC during irregular operations
  • .Generate feedback and trending analysis on operational performance, research analysis of delays with other departments over 3 years
  • Gathered, organized and input information into digital database.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

EMERGENCY MEDICAL TECHNICIAN/MEDIC

STERLING RESCUE SQUAD
07.2012 - 02.2018
  • Responded and acted in various emergency situations, including 911 calls, fires, and medical emergencies at Loudoun Fire Rescue
  • Performed advanced life support, for critical cardiac and trauma patients.
  • Transported patients to hospital and complete post-treatment patient reports
  • Operated as certified and qualified member of HAZMAT prevention team, operational HAZMAT and safety officer, Extrication Rescue, Water Rescue, Trauma and Cardiac Technician.
  • Responded to 911 calls for medical emergencies.
  • Promoted health awareness within communities served through participation in various educational initiatives aimed at injury prevention and overall wellbeing.

CUSTOMER SERVICE REPRESENTATIV

UNITED AIRLINES
11.2012 - 08.2016
  • Upgraded Customer Service Supervisor, supervised over 90 customer service agent's performance in assigned zone, liaised with other member of management team, zone controllers and area managers to resolve any possible operational issues
  • Directed gate activities by working closely with operation center, crew members and ramp for both inbound and outbound flights.
  • Upgraded service Director at gate area, lobby, FIS, IAB and baggage office.

SALES ASSOCIATE

MACY'S
11.2008 - 06.2009
  • Created environment of excellent customer service and assisted store manager in furniture department
  • Completed department inventory and enforced pricing and coordinating sales policies associated with corporate guideline.
  • 7 consecutive moth top seller of store.

Education

BACHELOR OF SCIENCE (B.SC.) IN CHEMISTRY & BIOCHEMISTRY -

Virginia Commonwealth University
Virgilina, VA
01.2012

Skills

  • Logistics Coordination
  • Safe Equipment Operations
  • Analytical Thinking
  • Data Analysis
  • Process Improvement
  • Organizational Development
  • Quantitative skills
  • Audit reporting
  • Improvement plan knowledge
  • Safety Compliance

Volunteer Experience

  • IAD Emergency Incident Response team, Worked with united emergency team, MWAA emergency response unit and NOC emergency response team
  • United Social Media team, Advertising IAD performance on Facebook and twitter
  • Recognition team, Delivered positive feedback to front line employees to increase their motivation
  • Sterling Fire rescue and Henrico Fire Rescue, Volunteer Medic/Fire Fighter; garnered over 3,500 hours of volunteering which led to 4 President's Volunteer Service Gold Medal

References

Available upon request

Hobbies and Interests

  • Traveling and writing travel blogs (travelled to 40 plus countries)
  • Fictional writer
  • Cooking
  • Marathon runner

Certification

Microsoft Office Certified

Mass Casualty management

National Incident Management System 100, 200, 700, 800 by FEMA

Disaster Response Unit

HAZMAT awareness for fire rescue personnel

Initial Fire Fighter training

Basic Cardiac Life support (BLS)

Advanced Cardiac Life Support (ACLS)

Pediatric Advanced Life Support (PALS)

CPR certified for Health care provider

Certified Emergency Medical Technician


Timeline

Hub Business Partners Supervisor

UNITED AIRLINES
05.2022 - Current

OPERATIONS CONTROL MANAGER (Gate Manager)

UNITED AIRLINES
12.2019 - 05.2022

OPERATION SUPERVISOR (ZONE CONTROLLER)

UNITED AIRLINES
08.2016 - 12.2019

CUSTOMER SERVICE REPRESENTATIV

UNITED AIRLINES
11.2012 - 08.2016

EMERGENCY MEDICAL TECHNICIAN/MEDIC

STERLING RESCUE SQUAD
07.2012 - 02.2018

SALES ASSOCIATE

MACY'S
11.2008 - 06.2009

BACHELOR OF SCIENCE (B.SC.) IN CHEMISTRY & BIOCHEMISTRY -

Virginia Commonwealth University

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Ali Mahboubi