Alice McKenna
Chester
Summary
Passionate and experienced Healthcare administrator with a proven track record of bringing forth the necessary skills and work ethic to support productivity and efficiency in a busy healthcare environment. With the ability to effectively manage daily operations to ensure positive staff morale and patient satisfaction.
Overview
33
33
years of professional experience
Work History
Patient Experience Coordinator
Pivot Physical Therapy
10.2023 - 10.2024
- Check Patient in
- Collect Copays
- Very Insurance
- Obtain pre-authorization
Secretary/Scheduler
Northside Hospital Forsyth
09.2015 - 07.2023
- Exceptional communication skills, encompassing both verbal and written proficiency
- Attentive listening to understand the customer's concerns or needs
- Problem-solving any technical issues
- Train new employees
- Mentor new and current employees
- Provided crisis intervention and conflict resolution services to when needed.
- Counseled employees in helping with career and academic choices.
Documentation Review
Rem X Staffing
10.2014 - 09.2015
- Compiled and processed incoming mail, email, and fax communications.
- Retrieve patient medical charts for medical review and collaborate with co-workers to meet daily objectives.
- Accurately performed duties within a fast-paced environment and adhered to company policies and processes.
- Completed tasks ahead of deadlines by prioritizing and organizing workflow.
- Utilize strong attention to detail skills to efficiently process documents.
Registration Coordinator
Children's Healthcare of Atlanta
08.2013 - 09.2014
- Liaised with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts.
- Communicated with the Appeals Department to address rejected claims. Provided registration, clerical, and billing support as required, including scheduling, chart creation, and collecting co-payments.
- Enhanced customer experience through positive interpersonal communication.
- Applied negotiation skills to resolve claims issues.
Customer Service Representative
Norwalk Hospital
11.2000 - 06.2013
- Assisted with clinical administration, admitted patients into the hospital, registered patients for procedures, and scheduled rehabilitation appointments for outpatients.
- Trained new starters and delivered ongoing support.
- Admit the patient into the hospital by direct or ER
- Maintained compliance by following health and safety policies and procedures.
- Collaborated with team members to provide quality service and ensure safe patient care and service delivery.
- Liaised with clients to understand their needs and meet objectives.
- Help co-workers navigate their careers with guidance, support, and resources
Office Manager
Health, and Homecare Resources
05.1991 - 10.2000
- Update all of the medical files
- Help with recruiting home health aides and CNAs
- Help with the interview process
- Prepare all materials from the training
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, NM01.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NM01.2021
Associate of Science - undefined
Norwalk Community College
Norwalk, CT01.1996
Associate of Science - Data Processing
Westchester Community College
Valhalla, NY01.1987
Skills
- Customer Service
- Relationship Building
- Training, Guidance & Support
- Strategic Planning
- Office Administration
- Interpersonal Communication
- Data Processing
- Team Collaboration
- Document Management
Timeline
Patient Experience Coordinator
Pivot Physical Therapy
10.2023 - 10.2024
Secretary/Scheduler
Northside Hospital Forsyth
09.2015 - 07.2023
Documentation Review
Rem X Staffing
10.2014 - 09.2015
Registration Coordinator
Children's Healthcare of Atlanta
08.2013 - 09.2014
Customer Service Representative
Norwalk Hospital
11.2000 - 06.2013
Office Manager
Health, and Homecare Resources
05.1991 - 10.2000
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Science - undefined
Norwalk Community College
Associate of Science - Data Processing
Westchester Community College
Master of Science - Psychology
Southern New Hampshire University
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