Alice Faye Kinder
Wytheville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Dispatcher
276 Express Taxi
Wytheville, VA
07.2015 - Current
- Managed 2 Drivers
- Set up trips and pricing them
- Keep excellent records
- Work remotely
- Managed communication between drivers and customers to ensure timely pickups and deliveries.
Manager/Federal and State Income Tax Preparer
Jackson Hewitt
Appomattox, VA
09.2005 - 06.2014
- Managed daily operations to ensure efficient tax preparation services.
- Developed training programs enhancing staff knowledge of tax regulations and software.
- Implemented process improvements leading to increased client satisfaction and retention.
- Oversaw scheduling and resource allocation to optimize team performance during peak seasons.
Inventory Control Supervisor
Schewels Furniture
Appomattox, VA
08.2007 - 06.2010
- Ordered furniture for clients
- Problem-solving with clients
- Maintained up-to-date knowledge on industry best practices and emerging technologies for continuous improvement in inventory control operations.
- Developed close working relationships with suppliers for timely delivery schedules and resolution of any issues related to product quality or availability.
Front Office Manager/Secretary
Doug Hess CPA Firm
Tazewell, VA
01.2005 - 05.2005
- Managed front office operations, ensuring efficient workflow and exceptional client service.
- Supervised administrative staff, providing guidance and training to enhance performance and productivity.
- Developed and implemented office policies to streamline processes and improve organizational efficiency.
- Coordinated scheduling for client meetings, optimizing resource allocation and minimizing conflicts.
Family Literacy/Childhood Literacy Coordinator
Clinch Valley Community Action Inc.
Tazewell, VA
05.1998 - 09.2000
- Developed and implemented literacy programs to enhance community engagement and educational outcomes.
- Collaborated with educators to design curriculum aligned with local literacy standards.
- Trained staff on effective instructional strategies and literacy assessment tools.
- Coordinated workshops to promote reading skills among diverse populations.
- Established partnerships with local organizations to expand literacy resources and support services.
- Spearheaded a school-wide book drive that resulted in an enriched classroom library collection benefiting all students.
- Enhanced student engagement through diverse reading materials, promoting a love of literature and lifelong learning habits.
- Implemented data-driven instructional approaches that led to measurable improvements in students'' literacy abilities over time.
Education
Bachelor of Arts - Elementary Education
University of Virginia Clinch Valley College
Wise, VA05-1993
Associate of Applied Science - Education
Southwest Community College
Richlands, VA05-1989
Skills
- Employee Engagement
- Compliance Knowledge
- Customer Service
- Decision-making
- Active listening
- Dispatching procedures
- Time management
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Customer relations
- Attention to detail
Accomplishments
- Scheduled 2 driver daily work
- Set up trips, pricing with accuracy
- Achieved goals by completing 98% with accuracy and efficiency.
Timeline
Dispatcher
276 Express Taxi
07.2015 - Current
Inventory Control Supervisor
Schewels Furniture
08.2007 - 06.2010
Manager/Federal and State Income Tax Preparer
Jackson Hewitt
09.2005 - 06.2014
Front Office Manager/Secretary
Doug Hess CPA Firm
01.2005 - 05.2005
Family Literacy/Childhood Literacy Coordinator
Clinch Valley Community Action Inc.
05.1998 - 09.2000
Bachelor of Arts - Elementary Education
University of Virginia Clinch Valley College
Associate of Applied Science - Education
Southwest Community College