Alicia Adams
Richmond
Summary
Driven and tech-savvy college graduate seeking a full-time role in a positive and professional workplace, which includes opportunities that allow for the generation of positive social impact. An adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
18
18
years of professional experience
Work History
Correctional Officer
State Farm Correctional Complex
Powhatan
05.2016 - Current
- Maintain order in the facility by swiftly recognizing and resolving any conflicts
- Regularly check and account for all equipment and supplies
- Be skilled in the safe handling and maintenance of firearms
- Produce necessary written reports and consistently interact with the public in a professional and excellent manner
Customer Service Representative
Teleperformance USA
Richmond
03.2015 - 08.2025
- Coordinated internal teams to deliver solutions aligned with client needs on time.
- Developed strong relationships with customers through positive interactions.
- Increased customer satisfaction ratings by promptly resolving issues and providing effective solutions.
- De-escalated customer concerns by maintaining a calm and friendly demeanor.
Customer Service Representative
Minacs Call Center
Richmond
08.2015 - 05.2016
- Processed deposits and payments, arranged billing efficiently.
- Recommended product and service enhancements to management, preventing future issues.
- Updated system with order specifics, customer preferences, and billing information.
- Cultivated positive customer relationships through friendly engagement.
- Boosted customer satisfaction ratings by addressing inquiries and resolving issues promptly.
- De-escalated challenging customer concerns while maintaining a calm demeanor.
- Utilized job-related software to manage change of address records and issue service discontinuance orders.
Dispatcher
Sonitrol Security
Henrico
06.2015 - 05.2016
- Rapidly assess potential dangers to residences and businesses and then dispatch the necessary emergency services
- Perform data entry and programming tasks
- Handle a high volume of incoming and outgoing calls, ensuring positive customer interactions
Customer Service Cashier
Wendys Restaurant
Appomattox
06.2007 - 05.2014
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
M.S. - Forensic Psychology
Liberty University
Lynchburg, VA01.2020
B.S. - Criminal Justice
Virginia State University
Petersburg, VA05-2014
Skills
- Great interpersonal skills
- Emergency response
- Team collaboration
- Data entry/Report writing
- Attention to detail and accuracy
- Conflict resolution management
- Problem solving
- First Aid/CPR
- Organization and time management
Timeline
Correctional Officer
State Farm Correctional Complex
05.2016 - Current
Customer Service Representative
Minacs Call Center
08.2015 - 05.2016
Dispatcher
Sonitrol Security
06.2015 - 05.2016
Customer Service Representative
Teleperformance USA
03.2015 - 08.2025
Customer Service Cashier
Wendys Restaurant
06.2007 - 05.2014
M.S. - Forensic Psychology
Liberty University
B.S. - Criminal Justice
Virginia State University
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