Alicia Adams
Richmond
Summary
Driven and tech-savvy college graduate seeking a full-time role in a positive and professional workplace, which includes opportunities that allow for the generation of positive social impact. An adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively.
Overview
11
11
years of professional experience
Work History
Correctional Officer
State Farm Complex
05.2016 - Current
- Maintained order within the facility by swiftly recognizing and resolving conflicts. Skilled in the safe handling and maintenance of firearms.
- Producing important documentation and written reports. Consistently interacting with the public in a professional manner.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Security Dispatcher
Sonitrol Security
01.2015 - 01.2016
- Rapidly assessing potential threats to residences and businesses and dispatching the proper emergency services. Performed data entry and programming tasks while ensuring positive customer relations.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Customer Service Representative
Minacs Call center
01.2015 - 01.2016
- Process deposits and payments. Boosted customer service by addressing inquiries and resolving issues promptly while de-escalating challenging customers.
- Responded to customer requests for products, services, and company information.
Education
Master of Science - Forensic Psychology
Liberty University
Lynchburg, VA2021
BA - Criminal Justice
Virginia State University
Petersburg, VA2014
Skills
- Emergency Response
- Conflict Resolution Management
- Team collaboration
- Interpersonal Skills
- Attention to detail and accuracy
- Incident prevention
- Dispatch
- Non-violent intervention
- Mental health awareness
- Emergency response
Websites
Timeline
Correctional Officer
State Farm Complex
05.2016 - Current
Security Dispatcher
Sonitrol Security
01.2015 - 01.2016
Customer Service Representative
Minacs Call center
01.2015 - 01.2016
Master of Science - Forensic Psychology
Liberty University
BA - Criminal Justice
Virginia State University