Alicia Bell
New Castle
Summary
Compassionate Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
16
16
years of professional experience
Work History
Licensed Massage Therapist
Crystals Healing Hands
11.2023 - 03.2025
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Supported clients' holistic health journey by incorporating mindfulness and relaxation practices into sessions.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Maintained accurate and up-to-date client records.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Licensed Massage Therapist
Just Breathe
12.2022 - 11.2023
- Prepared oils and lotions for massages.
- Analyzed postural assessments and range of motion.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed clients to determine appropriate massage techniques to apply.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Established and implemented massage protocols and procedures.
- Participated in and sought out volunteer chair massage wellness events.
Benefit Program Specialist
City of Roanoke
11.2020 - 05.2021
- Process applications for State Benefit Programs through interactive interviewing and entering data into a rule-based computer system.
- Interprets, applies and explains Federal, State and Local policy and regulations.
- Completes timely and accurate eligibility determinations for financial, medical, emergency and food assistance programs by gathering, organizing, and analyzing information.
- Manages ongoing caseload which includes frequent customer contact, implementing changes and processing periodic renewals.
- Identifies potential services needed and makes appropriate referrals to other service components.
- Demonstrates excellent teamwork through cooperation and flexibility.
Workforce Management Analyst
Anthem
03.2009 - 08.2018
- I began my career as a claims specialist where I responded to telephone, verbal and/or written inquiries regarding claims, company offered plans, policies and/or procedures.
- Utilized appropriate reference materials to research information, respond to inquiries and resolve problems.
- Coordinated with internal and external sources as necessary to obtain information.
- Prepared and/or initiates a variety of correspondence and documents to respond to inquiries/problems.
- May be assigned to Pre-Adjudication correction (PAC) and/or Claims adjustment or Correspondence as required.
- Promoted to WorkForce Management where I monitored and reacted to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Scheduled activities around forecasted call patterns.
- Scheduled off-phone activities when call volume projections are down.
- Manages and adjusts call routing when unusual call patterns exist in order to ensure service levels are met.
- Updated schedules to ensure WFM system can provide statistical staffing requirements based upon current staffing availability.
- Updated schedules to account for breaks, paid time off, tardiness, etc.
Education
Massage Therapy License - Massage Therapy
Mountain Gateway Community College
Roanoke, VA05-2022
Lord Botetourt High School
Daleville, VA06-1994
Skills
- AMTA Membership and online Continuing Education
- CPR Certification
- Hot Stone Massage and Swedish massage
- Special event planning
- Customer service
- Administrative procedures
- Chair massage
- Anatomy knowledge
- Scalp massage
- Effective communications
- Geriatric massage
- Essential oil application
- Self-care practices
- Medical terminology
- Front desk management
- Calendaring software
- Essential oil preparation and blending
- Administrative support
- Email and phone etiquette
Timeline
Licensed Massage Therapist
Crystals Healing Hands
11.2023 - 03.2025
Licensed Massage Therapist
Just Breathe
12.2022 - 11.2023
Benefit Program Specialist
City of Roanoke
11.2020 - 05.2021
Workforce Management Analyst
Anthem
03.2009 - 08.2018
Massage Therapy License - Massage Therapy
Mountain Gateway Community College
Lord Botetourt High School