ALICIA CHRZANOWSKI
Fredericksburg
Summary
Results-driven Accounting & Operations Manager with over 25 years of experience overseeing financial operations, accounting functions, budgeting, payroll administration, accounts payable and receivable, inventory management, and business operations. Proven ability to prepare financial reports, reconcile accounts, manage budgets, implement internal controls, and lead cross-functional teams. Recognized for improving operational efficiency, reducing costs, ensuring regulatory compliance, and supporting organizational growth through accurate financial management and strategic decision-making.
Overview
30
30
years of professional experience
Work History
Service & Parts Manager
OURISMAN CHANTILLY KIA / OURISMAN ALEXANDRIA KIA
10.2017 - Current
- Manage daily operational and financial performance for service and parts departments in a high-volume automotive environment.
- Analyze productivity, departmental expenses, and operational metrics to identify cost-saving opportunities and improve profitability.
- Oversee administrative processes, financial documentation, inventory controls, and compliance with manufacturer and company policies.
- Coordinate staffing, scheduling, workflow management, and performance accountability for service advisors, parts personnel, and technicians.
- Improved customer retention by 19% through implementation of a structured follow-up process and proactive issue resolution.
- Support budgeting, forecasting, and operational planning initiatives to achieve revenue and profitability goals.
- Prepare and review operational reports to support leadership decision-making and business performance analysis.
Customer Support Sales Manager
MAXIMUM AUTO LLC
09.2012 - 01.2017
- Managed customer accounts, credit applications, sales reporting, and CRM system administration.
- Supervised daily operations for a team of 45 employees while ensuring policy compliance and service excellence.
- Monitored sales activity, performance metrics, and operational processes to support business objectives.
- Assisted with financial documentation, reporting, and account management activities.
- Developed and implemented procedures to improve customer satisfaction and operational effectiveness.
- Collaborated with senior leadership to increase revenue and expand market opportunities.
Service & Parts Director
EASTERNS HYUNDAI
01.2009 - 01.2012
- Directed all operational and financial activities for a high-volume fixed operations department.
- Managed over $900,000 in inventory assets while maintaining inventory accuracy and control procedures.
- Increased annual gross profit by approximately $280,000 through vendor negotiations and inventory management improvements.
- Developed budgets, monitored expenditures, and implemented cost-control initiatives.
- Supervised a team of 27 employees across service, parts, administrative, and support functions.
- Partnered with leadership to improve departmental efficiency, profitability, and operational performance.
Controller
EASTERNS AUTOMOTIVE GROUP
03.2000 - 09.2009
- Prepared financial statements, annual budgets, forecasts, and management reports.
- Managed all accounting operations including accounts payable, accounts receivable, payroll, billing, collections, and cash management.
- Maintained general ledger accuracy and ensured compliance with accounting standards and company policies.
- Reconciled bank accounts, investigated discrepancies, and resolved financial variances.
- Processed deposits, disbursements, invoices, purchase orders, expense reports, and account reconciliations.
- Supervised accounting, administrative, customer service, and office personnel.
- Generated operational and financial reports to support executive decision-making.
- Maintained inventory accounting records and implemented internal control procedures.
- Managed month-end and year-end closing activities.
- Prepared reports related to cash receipts, expenditures, profit and loss, accounts payable, and accounts receivable.
- Coordinated payroll administration and financial recordkeeping functions.
Accounting Analyst II (Senior)
FARRISH AUTO GROUP
06.1996 - 03.2000
- Assisted with financial reporting, account reconciliations, and accounting operations.
- Maintained financial records and ensured accuracy of accounting transactions.
- Supported month-end closing activities and financial reporting requirements.
- Analyzed financial data and prepared accounting documentation for management review.
- Processed accounting transactions and maintained compliance with internal procedures.
Education
Bachelor of Science - Business Administration
Stockton University
GallowaySkills
- Parts ordering
- Operational efficiency
- Labor management
- Health and safety compliance
- Project planning
- Project scheduling
- Estimating
- Financial reporting
- Bank reconciliation
Timeline
Service & Parts Manager
OURISMAN CHANTILLY KIA / OURISMAN ALEXANDRIA KIA
10.2017 - Current
Customer Support Sales Manager
MAXIMUM AUTO LLC
09.2012 - 01.2017
Service & Parts Director
EASTERNS HYUNDAI
01.2009 - 01.2012
Controller
EASTERNS AUTOMOTIVE GROUP
03.2000 - 09.2009
Accounting Analyst II (Senior)
FARRISH AUTO GROUP
06.1996 - 03.2000
Bachelor of Science - Business Administration
Stockton University