Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Elmore

Norfolk

Summary

Dynamic healthcare professional with extensive experience at United Healthcare, excelling in customer service and HIPAA compliance. Proven ability to coordinate patient care and provide emotional support, while leveraging strong analytical skills to enhance service delivery. Highly motivated and adept at multitasking, ensuring optimal patient outcomes and satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Advocate For Me

United Healthcare
San Antonio
02.2025 - Current
  • Advised patients on preventive measures such as immunizations and screenings based on age, gender, risk factors.
  • Coordinated patient care among multiple providers in the healthcare system.
  • Provided emotional support for both patients and family members during times of stress or uncertainty.
  • Reviewed medications regularly to ensure they are still indicated based on current clinical status.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Generated monthly performance metrics reports based on customer feedback survey results.

Customer Service Representative

UnitedHealthcare/ UMR
04.2023 - Current
  • Claims Certified.
  • CPS/ JACADA/ GENESYS Trained
  • Member and Provider E&I Corps
  • Medicare/ Medicaid/ Advantage
  • Coding
  • UHC benefit ops
  • Consumer Ops
  • Experience in project management, planning skills and working on multiple projects at a time
    • Experience with training design and documentation writing
    • Experience with previous coaching, mentoring, or training
    • Demonstrates strong communication skills in group settings.
    • Demonstrates subject matter expertise and informal leadership in a team environment.
    • Demonstrates leadership behaviors to inspire others to perform at their best.
    • Strong analytical skills, attention to detail, problem-solving and fact based decision-making abilities.
    • Strong time management, planning skills.
    • Highly motivated, eager to make a difference in the learning process.

Education

High School Diploma -

Granby High School
Norfolk, VA
06.2018

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Multitasking and Organization
  • Customer Relations
  • Call center experience
  • Microsoft Excel
  • Microsoft Outlook
  • Strong communication
  • Highly motivated
  • Problem solving
  • Can work through ambiguity

Certification

  • Diamond Award Winner
  • Relationships
  • Claims
  • Compassiom

Timeline

Advocate For Me

United Healthcare
02.2025 - Current

Customer Service Representative

UnitedHealthcare/ UMR
04.2023 - Current

High School Diploma -

Granby High School

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Alicia Elmore