Alicia Guerrero
Manassas,VA
Summary
Dedicated housekeeping and kitchen staff member at Hampton Inn By Hilton, known for enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Skilled in laundry management and maintaining health standards, I consistently improved cleanliness and organization, contributing to a positive work environment and efficient operations.
Overview
32
32
years of professional experience
Work History
Housekeeping and Laundry Attendant
Hampton Inn By Hilton
01.1993 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Kitchen Staff Member
Hampton Inn By Hilton
01.1993 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Skills
- Mopping and sweeping
- Room inspections
- Dusting surfaces
- Vacuuming and sweeping
- Cleaning bathrooms
- Linen replacement
- Professional and courteous
- Meeting room preparation
- Kitchen cleaning and dishwashing
Timeline
Housekeeping and Laundry Attendant
Hampton Inn By Hilton
01.1993 - Current
Kitchen Staff Member
Hampton Inn By Hilton
01.1993 - Current
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