ALICIA LAMBERT
Broadway
Summary
Dedicated financial services professional with extensive experience in operations, customer service, and problem-solving. Eager to leverage expertise in driving operational efficiency, mitigating risk, and fostering team development. Seeking to contribute innovative solutions and elevate organizational success within a dynamic environment.
Overview
13
13
years of professional experience
Work History
Operations Specialist
Park View Federal Credit Union
11.2017 - Current
- Lead resolution of escalated issues through effective problem-solving and cross-functional collaboration.
- Mitigate fraud and loss by applying thorough analysis and implementing preventive measures.
- Review host-related postings and exceptions (including ACH and share draft files), ensuring accurate and timely processing.
- Domestic and international wire processing and OFAC compliance
- Debit card fraud and dispute resolution and support
- Complete file processing and project completion within set timelines to meet organizational goals.
- Collaborate across departments to streamline processes, improving overall productivity and efficiency.
Branch Manager
Park View Federal Credit Union
05.2013 - 08.2017
- Supervised branch operations, managed day-to-day activities, and ensured adherence to company policies and industry regulations.
- Delivered comprehensive training programs, enhancing team skills and contributing to improved performance.
- Managed staff scheduling, hiring, and training processes, while fostering a positive and growth-oriented work environment.
- Provided leadership, guidance, and performance evaluations to ensure continuous team development.
- Maintained and strengthened customer relationships, addressing concerns, and resolving issues with a focus on exceptional service.
- Reviewed loan applications for accuracy, compliance, and regulatory standards.
Teller
Park View Federal Credit Union
02.2013 - 05.2014
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and fostering positive relationships.
- Balanced cash drawer daily, identifying discrepancies and implementing corrective measures promptly.
- Trained new tellers on operational procedures and customer service best practices, enhancing team efficiency.
Education
Bachelors of Science - Biology
James Madison University
Harrisonburg, VA05.2011
Associates Degree - Arts and Science
Blue Ridge Community College
Weyers Cave, VA05.2008
Skills
- Expertise in fraud escalation, loss mitigation, and root cause analysis
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong analytical and problem-solving abilities
- Knowledge of Reg E, BSA, OFAC, and NACHA
- Detail-oriented with a commitment to accuracy
- Effective team leader with the ability to work independently and drive team success
- Strong communication and collaboration skills
- Experience developing training programs and fostering professional development
Timeline
Operations Specialist
Park View Federal Credit Union
11.2017 - Current
Branch Manager
Park View Federal Credit Union
05.2013 - 08.2017
Teller
Park View Federal Credit Union
02.2013 - 05.2014
Associates Degree - Arts and Science
Blue Ridge Community College
Bachelors of Science - Biology
James Madison University
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