Alicia Lee
Fairfax
Summary
Dependable when needing to provide successfully fast, high-quality customer service to guests in restaurant settings. Adaptable in any professional setting whilst seeking to improve in personal development, team collaboration, and resolving issues soundly. Always looking for new opportunities to improve in all aspects of skills.
Overview
2
2
years of professional experience
Work History
Server & Front
Spicity
03.2024 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages for dine-in customers and attended to each individual's needs.
- Maintained all front desk inquiries (delivery orders, calls, takeout) while serving dine-in customers.
- Have experience with working with the POS system and all delivery app devices (i.e. Uber Eats, Door Dash, Grubhub)
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Olive Garden
06.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Engaged in customer service and provided proper hospitality.
- Bussed and reset tables to keep the dining room and work areas clean for the next arriving guests.
- Set a positive atmosphere for guests to provide the best possible dining experience.
Student Worker
Virginia Tech Dining Services
09.2023 - 11.2023
- Worked in a team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guests, customers, and fellow teammates.
- Worked in different fields including serving breakfast foods, creating drink orders, assembling burgers or sandwiches, and meal-prepping in the back kitchen.
- Maintained a tidy and organized environment to comply with cleanliness standards.
Public Relations Officer
Korean American Student Association Of VT
09.2022 - 05.2023
- Worked as an officer for a student-run organization
- Created promotional flyers for clubs, events, and fundraisers to be posted on the club's social media accounts.
- Fully in charge of running the club's Instagram account - creating Instagram stories, posting flyers, and providing necessary information to any club members.
- Created the logo that became the new official KASA logo starting in 2022.
- Helped other officers on the board with event planning and worked closely alongside any officers in need of promotional flyers.
- Maintained a positive attitude to create a welcoming and warm atmosphere.
Concessions Worker
Aramark
09.2022 - 11.2022
- Consistently provided friendly service to promote better customer engagement.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Served drinks and snacks to customers, maintaining professionalism, and supporting individual needs.
- Worked mainly as a cashier and communicated positively with customers to provide the best possible service.
- Handled processed payments and maintained records of transactions.
- Worked with team to provide stellar service during busy periods and meet customer demands.
Education
Bachelor of Arts - Creative Technologies
Virginia Tech
Blacksburg, VA05.2025
High School Diploma -
Oakton High School
Vienna, VA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Payment Handling
- Guest Engagement
- Hospitality service expertise
3D Modeling
- Have current experience as a 3D modeling student
- Created game assets for a student-made game
- Developed 3D artworks to showcase my style and the evolution of my skills
- Created both still 3D shots and worked in 3D Animation
Timeline
Server & Front
Spicity
03.2024 - 04.2024
Student Worker
Virginia Tech Dining Services
09.2023 - 11.2023
Server
Olive Garden
06.2023 - 01.2024
Public Relations Officer
Korean American Student Association Of VT
09.2022 - 05.2023
Concessions Worker
Aramark
09.2022 - 11.2022
Bachelor of Arts - Creative Technologies
Virginia Tech
High School Diploma -
Oakton High School
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