Alicia Walters
Chester
Summary
Experienced professional specializing in regulatory compliance and bilingual communication at the Virginia Department of Health WIC Program. Recognized for an 'extraordinary' evaluation, demonstrating a commitment to program effectiveness and participant satisfaction. Strong problem-solving abilities and attention to detail facilitate effective collaboration with healthcare professionals. Capable of quickly adapting to new challenges and working autonomously to achieve objectives.
Overview
44
44
years of professional experience
Work History
Nutritionist Assistant
Virginia Department of Health WIC Program
Henrico
01.2025 - Current
- Conducted interviews with clients to obtain and verify information for Virginia WIC program requirements.
- Determined eligibility for initial and continuing Virginia WIC program benefits.
- Performed clerical duties, including typing, filing, data entry, and maintaining health records.
- Supported program participants with breastfeeding initiatives and addressed arising issues.
- Guided foster parents on WIC eligibility, referrals, and program compliance.
- Managed office supplies and educational materials, ensuring adequate stock levels.
- Achieved the highest evaluation ranking of 'extraordinary' for fiscal year 2023-2024.
- Delivered nutritional education to patients and families, enhancing dietary knowledge.
Correctional Officer
Department of Corrections
Sussex
05.2020 - 06.2021
- Supervised inmate security and maintained safety protocols throughout facilities.
- Handled communication with supervisors and inmates, ensuring clarity and efficiency.
- Conducted thorough searches for contraband; counted, fed, and monitored inmates in various areas.
- Provided custody and security by observing inmate behavior and performing pat and strip searches.
- Restraint and securement of assaultive inmates to ensure safety of all individuals.
- Transferred and transported inmates using vans and other vehicles as required.
- Assisted in preparing, delivering, and feeding inmate meals during lockdowns.
- Maintained security of assigned areas through long periods of standing and sitting.
Office Assistant
D.C Wicker, PLLC
Virginia Beach
07.2015 - 02.2020
- Provided comprehensive administrative support to lawyer, enhancing office productivity.
- Managed communication with clients and witnesses to ensure effective information flow.
- Accurately entered client data into the intake system for optimal record-keeping.
- Translated documents from Spanish to English, aiding in preparation for individual hearings.
- Prepared legal forms including I-589, I-360, I-765, I-485, and G-28 efficiently.
- Facilitated client interviews at USCIS through professional translation services.
- Typed and filed legal documents and correspondence to maintain organized records.
- Maintained updated contact lists and addresses for clients to streamline communication.
Census Enumerator
U.S Census Bureau
04.2010 - 07.2010
- Planned work by analyzing assignment areas to identify neighborhoods for interviews.
- Conducted resident interviews while adhering to confidentiality guidelines and protocols.
- Explained census interview objectives, addressed inquiries, and gathered data using a structured script.
- Compiled census data with precision while achieving high production rates.
- Maintained comprehensive records of hours worked, units produced, mileage, and quality control outcomes.
- Collaborated with supervisor daily to review submitted work and receive further directions.
Immunization Outreach Worker
Woodbine Public Health Center
10.2004 - 07.2006
- Updated registration screens for participants during each clinic visit.
- Monitored immunization records for all children under age two to ensure accuracy.
- Recorded names of children's physicians on registration screens.
- Completed immunization outreach cards manually or using printed labels.
- Contacted patients with due or overdue immunizations via phone calls.
- Faxed physicians, sent urgent cards, and made home visits to ensure compliance.
- Compiled monthly statistical records of outreach efforts including calls and visits.
Medical Records Clerk
Lentz Public Health Center
11.2001 - 10.2004
- Implemented procedures and instructions in accordance with WIC manual.
- Accurately processed documents for voucher issuance and maintained records.
- Screened patient records to assess eligibility for program participation.
- Established data files for new participants, identifying necessary services based on health status.
- Communicated voucher negotiation process clearly to participants.
- Provided translation services for Spanish-speaking participants and utilized language line for others.
- Filed and organized WIC participant records in alphabetical order.
- Coordinated referrals to external agencies and managed appointment scheduling.
Assistant Manager
AAFES Burger King
02.1995 - 10.1998
- Promoted from cashier to assistant manager, overseeing daily operations.
- Opened store and prepared cash register for business transactions.
- Supervised food preparation and staff to ensure quality standards.
- Alternated between customer service and overall store supervision.
Clerk
Saint Thomas Hospital
Panama City
04.1981 - 05.1991
- Greeted patients and accurately recorded pertinent information including identification and insurance eligibility.
- Interacted with doctors, nurses, and hospital personnel to facilitate patient care.
- Ensured strict adherence to patient confidentiality protocols at all times.
- Transitioned to Pathology department after six months, adapting to diverse work environments.
- Performed wide range of office support and laboratory activities independently, following established procedures.
- Received pap smears and prepared slides for Cytologist analysis, maintaining meticulous records.
- Typed Pathologists' reports from rough drafts post-autopsy, ensuring accuracy in documentation.
- Managed phone inquiries, providing information and directing callers to appropriate resources.
Education
Some College (No Degree) - Technical/Vocational
Univeristy of Panama
Panama CitySkills
- Clerical practices and office procedures
- Team collaboration and independent work
- Human relations and customer accommodation
- Bilingual English-Spanish translation
- Medical records processing
- File maintenance and accuracy
- Regulatory compliance
- Basic Life Support certification
- Program compliance
- Incident management training
- Cultural sensitivity
- Problem solving
- Attention to detail
- Time management
Languages
Spanish
Full Professional
Timeline
Nutritionist Assistant
Virginia Department of Health WIC Program
01.2025 - Current
Correctional Officer
Department of Corrections
05.2020 - 06.2021
Office Assistant
D.C Wicker, PLLC
07.2015 - 02.2020
Census Enumerator
U.S Census Bureau
04.2010 - 07.2010
Immunization Outreach Worker
Woodbine Public Health Center
10.2004 - 07.2006
Medical Records Clerk
Lentz Public Health Center
11.2001 - 10.2004
Assistant Manager
AAFES Burger King
02.1995 - 10.1998
Clerk
Saint Thomas Hospital
04.1981 - 05.1991
Some College (No Degree) - Technical/Vocational
Univeristy of Panama
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