Alisa Crews
Ruckersville
Summary
Seasoned administrative and accounting support professional with competencies in office administration, costumer service, general ledger, and GAAP. Detail-oriented worker with proven reliability working remotely, in office, on a team or as an individual.
Overview
23
23
years of professional experience
Work History
Dental Office Manager
Gregory Whitmer, DDS, PLC.
09.2023 - Current
- Answered multi-line phone system, delivered messages to staff and greeted incoming patients.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced appointment cancellations and no-shows with proactive reminder system.
- Increased patient satisfaction through professional handling of inquiries and prompt resolution of issues.
- Prepared insurance claims, explained benefits, and outlined pricing details for procedures.
- Prepared bank deposits and posted daily revenues.
- Increased efficiency in patient billing and insurance claim processing and provided regular payment follow ups, leading to quicker reimbursements and improved cash flow.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations.
Accounting Technician
BEACON HILL ASSOCIATES
01.2016 - 06.2023
- Generated 50-100 invoices daily and checked for accuracy.
- Followed up for payments and collected funds for accounts outstanding.
- Managed, reviewed and notated A/R reports.
- Received and applied payments to open invoices and outstanding accounts.
- Prepared bank deposit slips.
- Supported staff accountant with data entry tasks.
- Monitored and collaborated with other team members to insure accurate record keeping for purpose of auditing and legal issues.
- Provided customer service as needed in relation to account or payment information.
Merchandiser
AMERICAN GREETINGS
01.2015 - 05.2016
- Collaborated with store management to set up displays and meet project deadlines.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding merchandise and pricing.
Bookkeeper
PLAY IT AGAIN SPORTS
07.2008 - 05.2016
- Entered all financial and payroll data into accounting software and Excel spreadsheets.
- Supplied monthly financial reports to store owner.
- Prepared end of year reports for CPA to complete yearly tax filing.
- Filed company quarterly tax paperwork.
- Paid bills.
- Handled payroll.
- Kept accurate and timely records of all financial and payroll data.
Secretary
FOREST BAPTIST CHURCH
05.2004 - 09.2006
- Assisted pastoral staff and church members with all clerical needs including: typing, faxing, filing, spreadsheets and reports.
- Managed pastor’s schedule.
- Organized office files, maintained supplies and prepared direct mailing and correspondence.
- Kept church roll and attendance records.
- Created bulletins on weekly basis for use during services.
- Answered phones and greeted guests entering building.
Clerk, Accounts Receivable
LIBERTY UNIVERSITY
01.2002 - 05.2004
- Provided general information and council to students and parents about the university, financial aid and university billing processes.
- Took tuition payments from students.
- Cashed checks for students.
- Retained $500 cash drawer.
- Fulfilled tasks such as: typing, copying, faxing, data entry, answering phones and filing.
Education
Bachelor of Science - English
Liberty University
Lynchburg, Virginia2003
Skills
- Strong written and verbal skills
- Organized and detail oriented
- Critical thinker
- Customer service
- Receptionist
- Scheduling
- Typing and data entry
- Bookkeeping
- Accounting Software: QuickBooks Desktop Pro and QuickBooks Online
- Other computer software/programs: Eaglesoft, FileMaker, Microsoft Office 365, Microsoft Teams, Workday
References
Sneh Gogia - (804)550-8569
Beacon Hill Associates - Charlottesville, VA 22902
sgogia@b-h-a.com
Heather Sandberg - (757)537-6659
American Greetings - Charlottesville, VA
heather.sandberg@americangreetings.com
Chelsea Mapanoo - (434)981-3123
Quality Trash Disposal - Ruckersville, VA
qtdisposal@gmail.com
Timeline
Dental Office Manager
Gregory Whitmer, DDS, PLC.
09.2023 - Current
Accounting Technician
BEACON HILL ASSOCIATES
01.2016 - 06.2023
Merchandiser
AMERICAN GREETINGS
01.2015 - 05.2016
Bookkeeper
PLAY IT AGAIN SPORTS
07.2008 - 05.2016
Secretary
FOREST BAPTIST CHURCH
05.2004 - 09.2006
Clerk, Accounts Receivable
LIBERTY UNIVERSITY
01.2002 - 05.2004
Bachelor of Science - English
Liberty University
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