Alisa Felicita
Midlothian
Summary
I am looking to jump back in the workforce after raising my daughter as a widowed single parent. I have over 20 years experience in customer service in retail and veterinary care and over 10 years experience in veterinary support.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
Animal Care Center of Floyd (closed)
08.2007 - 03.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Restrained animals for examination and treatment.
Customer Service Representative
Valley Animal Hospital (now VCA)
08.2002 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Science - Biological Sciences
University of New Orleans
New Orleans, LA05.2001
Skills
- Client communication
- Animal safety
- Appointment scheduling
- Laboratory procedures
- Medical record-keeping
- Client education
- Veterinary terminology
- Reception duties
- Surgical assistance
- Pre-anesthetic preparation
- Multitasking
- Attention to detail
- Proper animal restraint
- Prescription filling
- Wound care
- Veterinarian assistance
- Customer service
- Time management
- Patient recordkeeping
- Post-surgical monitoring
- Patient discharge
- Cash drawer balancing
Timeline
Veterinary Assistant
Animal Care Center of Floyd (closed)
08.2007 - 03.2013
Customer Service Representative
Valley Animal Hospital (now VCA)
08.2002 - 03.2008
Bachelor Of Science - Biological Sciences
University of New Orleans
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