Alisa Joyner
Richmond
Summary
Motivated and dedicated individual, with strong experience in customer service production work and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
2027
2027
years of professional experience
Work History
Crew Member
Dunkin Donuts
Richmond, VA
2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated coffee machines and food preparation equipment to ensure quality product delivery.
- Maintained cleanliness and organization of workspace in compliance with health standards.
- Collaborated with team members to streamline service processes during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Machine Operator
Green Mountain
Windsor, VA
2019 - 2021
- Operated machinery to produce quality products efficiently.
- Collaborated with team members to optimize workflow and productivity.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Food Production Worker
Smithfield Packing
Smithfield, VA
2017 - 2019
- Operated machinery for food production and packaging processes.
- Collaborated with team members to streamline production workflows.
- Followed recipes and operational procedures to produce consistent products.
- Assembled and packaged food items securely to meet company standards.
- Operated food production equipment safely and responsibly for quality output.
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.
- Packaged food items for shipment and organized orders for delivery.
- Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
- Assisted in meeting daily production goals through efficient task completion and teamwork.
- Enhanced production efficiency by maintaining clean and organized workstations.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Selected correct ingredients and garnishes according to recipe specifications.
Sanitation Worker
Packers Sanitation Services Inc.
Smithfield, VA
2013 - 2015
- Followed safety protocols to ensure compliance with health regulations.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Utilized proper protective gear while handling materials.
Customer Service Associate
Royal Farms
Smithfield, VA
2012 - 2013
- Assisted customers in selecting deli products, providing excellent service and product knowledge.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
- Collaborated with team members to ensure timely restocking of deli items throughout shifts.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Participated in lock out tag out procedure
Education
GED -
01-2013
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
Dunkin Donuts
2025 - Current
Machine Operator
Green Mountain
2019 - 2021
Food Production Worker
Smithfield Packing
2017 - 2019
Sanitation Worker
Packers Sanitation Services Inc.
2013 - 2015
Customer Service Associate
Royal Farms
2012 - 2013