Alisajad Bayat
Dumfries
Summary
Detail‑oriented IT Support and Data Center Specialist with experience in ticket management, access control, hardware/software troubleshooting, and secure site operations. Skilled in diagnosing technical issues, managing user accounts, and supporting small business IT environments. Committed to delivering reliable support and contributing to efficient team operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Base Solutions LLC
12.2025 - Current
- Troubleshoot desktop and laptop hardware/software issues
- Support printers and peripheral devices
- Provide remote technical assistance
- Perform basic TCP/IP troubleshooting
- Configure routers and switches; resolve Wi‑Fi issues
- Administer Microsoft 365 and manage Active Directory users
- Handle password resets and account access issues
- Utilize Remote Desktop and help desk ticketing systems
- Apply cybersecurity best practices in daily operations
IT Support Technician
Capital Techies
01.2024 - 12.2025
- Monitored support tickets and maintained accurate daily logs (3–5 per day)
- Updated internal data and documentation tracking systems
- Configured and troubleshot IT systems for small business clients
- Communicated with customers and team members via phone, email, and meetings
- Supported ongoing technical projects and client service initiatives
Customer Service Representative
MobileSentrix
05.2022 - 11.2023
- Handled incoming customer calls and inquiries
- Resolved customer issues related to orders and product information
- Introduced new product features and offerings to customers
- Performed monthly system troubleshooting and issue reporting
Education
Syntax Cybersecurity Training - IT and Technology Coursework
Coursera
Skills
- PowerShell
- Command Prompt
- Microsoft Word
- Excel
- PowerPoint
- HTML
- C
- Java
- Computer assembly
- Disassembly
- Diagnostics
- Repair
- IP addressing
- Subnetting
- Router configuration
- Switch configuration
- Windows issue resolution
- MacOS issue resolution
- Remote Desktop
- Help desk ticketing platforms
- Basic security practices
- User safety protocols
Certification
- Google IT Support Certificate
- Basic AI Training
Training And Education
Syntax Cybersecurity Training, Coursera, IT and Technology Coursework
Timeline
IT Support Specialist
Base Solutions LLC
12.2025 - Current
IT Support Technician
Capital Techies
01.2024 - 12.2025
Customer Service Representative
MobileSentrix
05.2022 - 11.2023
Syntax Cybersecurity Training - IT and Technology Coursework
Coursera