ALISHA HARVEY
Richmond
Summary
Resourceful Commercial Portfolio Manager known for high productivity and efficient task completion. Excel in risk assessment, financial analysis, and client relationship management. Strong analytical skills, strategic planning abilities, and problem-solving capabilities enable success in optimizing portfolio performance. Effective communicator and team player adept at collaborating with cross-functional teams to achieve business objectives.
Overview
13
13
years of professional experience
Work History
Senior Portfolio Property Manager
Wells Fargo
Richmond
07.2022 - Current
- Managed daily operations of 72 retail banks and ATMs across Virginia, ensuring timely repairs and emergency responses.
- Supervised maintenance staff to uphold safety regulations and property standards.
- Conducted regular inspections of buildings and grounds to maintain compliance with business standards.
- Reviewed budgets and monitored financial performance to ensure fiscal responsibility.
- Solicited and analyzed bids for repairs and renovations to optimize project costs.
- Prepared monthly variance reports comparing actual results against planned targets.
- Developed expertise in asset management software programs including Corrigo, SAP, and Workspace.
- Identified retail bank staff needs efficiently to enhance operational effectiveness.
Commercial Property Manager
Steelhead Management, LLC
Richmond
10.2021 - 04.2022
- Led and managed Commercial Real Estate Portfolio in Scotts Addition for optimal performance.
- Oversaw daily operations and maintenance of commercial properties to ensure efficiency.
- Conducted property inspections to assess maintenance needs and ensure compliance.
- Maintained comprehensive records of tenant leases, payments, deposits, and transitions.
- Prepared monthly invoices for tenants aligned with rental agreements.
- Communicated policy changes to tenants regarding rental agreements to maintain transparency.
- Assisted tenants in reserving site amenities for events to enhance satisfaction.
- Answered inquiries from various parties utilizing active listening and problem-solving skills.
Property Manager
Colliers International
Richmond
03.2019 - 10.2021
- Supported Senior Real Estate Managers in managing commercial properties leased to Government agency tenants across various U.S. states.
- Managed daily operations of diverse property portfolio, ensuring efficiency and compliance.
- Coordinated tenant communications, addressing concerns and resolving complaints effectively.
- Oversaw maintenance requests, ensuring timely resolutions to enhance tenant satisfaction.
- Collaborated with vendors for service procurement, including repairs and renovations.
- Performed regular property inspections, recommending alterations and supervising vendor services as needed.
- Assisted in preparing comprehensive reports and developing annual budgets for operating and capital expenses.
- Facilitated tenant move-ins and move-outs, coordinating walkthroughs with tenants and improvement departments.
General Manager
American Campus Communities
Richmond
03.2015 - 03.2019
- Managed 160 luxury residential units, achieving full occupancy for three consecutive years.
- Increased revenue while reducing marketing expenses through strategic leasing initiatives.
- Exceeded quarterly occupancy and NOI budget projections consistently.
- Achieved 'A' grade on 2018 Annual BOSS Audit for operational excellence and customer service.
- Oversaw daily property operations, including invoicing, staff training, maintenance, and tenant relations.
- Conducted market analysis to enhance knowledge and build relationships with competitors and local businesses.
- Administered annual budgets, including re-forecasting and variance reporting for financial accuracy.
- Performed move-in/move-out inspections to assess unit condition and calculate damage charges.
Assistant General Manager/ Bookkeeper
American Campus Communities
Richmond
02.2013 - 03.2015
- Managed operations for 220-unit property portfolio to ensure efficient management.
- Achieved 100% occupancy in newly acquired properties while reducing delinquent accounts by 50% through rigorous collection processes.
- Secured grade 'A' in 2014 BOSS Audit by meeting ACC standards for property maintenance.
- Passed annual lease audit with perfect grade 'A' score, demonstrating compliance and operational excellence.
- Initiated and executed leasing and marketing strategies, resulting in full occupancy across all properties.
- Oversaw daily administration of community apartments, ensuring smooth operations and resident satisfaction.
- Scheduled appointments for property showings, processed paperwork for new resident onboarding.
- Supervised staff, vendors, and contractors to maintain high service standards.
Education
Bachelor of Science - Real Estate and Urban Land Development
Virginia Commonwealth University
Richmond, VA12.2007
Skills
- Leadership and management
- Hiring and training
- Coaching and development
- Relationship building
- Retention strategies
- Sales and marketing
- Social media management
- Analytical skills
- Decision-making
- Tenant relationship management
- Complaint resolution
- Property management
- Occupancy optimization
- Revenue growth
- Customer service excellence
- Client satisfaction strategies
- Contract negotiation
- Budget forecasting
Core Strengths
Hiring, Training & Coaching, Relationship Building & Retention, Sales / Marketing, social media, Analytical & Decision-Making Skills, Tenant Relationship Management & Critical Complaint Resolution, Driven / Reliable / Results Focused, Full Occupancy level / Increase Revenue, Customer Service / Client Satisfaction, Business Contract Negotiations/Executions, Budget Forecasting & Reporting
Timeline
Senior Portfolio Property Manager
Wells Fargo
07.2022 - Current
Commercial Property Manager
Steelhead Management, LLC
10.2021 - 04.2022
Property Manager
Colliers International
03.2019 - 10.2021
General Manager
American Campus Communities
03.2015 - 03.2019
Assistant General Manager/ Bookkeeper
American Campus Communities
02.2013 - 03.2015
Bachelor of Science - Real Estate and Urban Land Development
Virginia Commonwealth University