Summary
Overview
Work History
Education
Skills
Timeline
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Alisia Pinnix

Norfolk

Summary

Versatile and motivated professional with a strong foundation in legal case management, investigation, and customer service, built through years of experience with the State of Virginia. Skilled in independently managing high-volume caseloads, analyzing complex information, and collaborating with legal professionals, external agencies, and the public to resolve sensitive issues. Adept at documentation, decision-making, and navigating regulatory requirements—bringing strong communication, negotiation, and problem-solving skills to every case. Eager to transition into claims adjusting and contribute to Progressive’s commitment to service, accuracy, and innovation across multiple lines of insurance.

Overview

7
7
years of professional experience

Work History

Support Enforcement Specialist

Commonwealth of Virginia
11.2023 - Current
  • Skilled in conducting interviews, gathering information, and reviewing detailed records, reports, and legal or financial documentation to make informed case decisions
  • Proven ability to work with diverse individuals in challenging or emotionally sensitive situations, applying tact, professionalism, and problem-solving strategies
  • Highly organized and self-motivated, with experience managing multiple cases independently, setting priorities, and meeting deadlines in a fast-paced environment
  • Experienced in interpreting and applying complex laws, regulations, and policies to ensure compliance and drive case resolutions
  • Strong written and verbal communication skills, with a background in preparing official correspondence, documentation, and case summaries
  • Collaborative team member known for working respectfully and effectively to align with shared goals and improve process efficiency
  • In-depth understanding of legal and administrative processes, including preparing legal documentation and providing testimony in court settings
  • Extensive background in case management, including processing financial transactions, coordinating with external agencies, and maintaining accurate case records
  • Committed to ethical standards and professionalism, with successful completion of background screening requirements

Deputy Clerk - Norfolk General District Court

Commonwealth Of Virginia
06.2023 - 10.2023
  • Proven ability to manage high-volume caseloads with precision, meeting frequent deadlines while maintaining compliance with legal and procedural standards
  • Experienced in preparing and processing official documentation with a high degree of accuracy, following established policies and court or agency guidelines
  • Skilled in utilizing case management systems and office automation tools for data entry, scheduling, and document tracking
  • Strong communicator with the ability to interact tactfully and professionally with attorneys, judges, clients, and the general public both in-person and over the phone
  • Demonstrated expertise in multitasking and prioritizing duties in fast-paced, deadline-driven environments
  • Flexible and dependable team member, known for stepping into varied roles and adapting quickly to evolving responsibilities
  • Maintains confidentiality and professionalism when handling sensitive information and case materials
  • Proficient in managing financial transactions, including assessing and collecting fines, costs, and related case fees
  • Committed to providing excellent customer service, resolving inquiries efficiently while maintaining a respectful and supportive demeanor

Deputy Clerk - Virginia Beach JDR Court

Commonwealth Of Virginia
03.2018 - 05.2023
  • Experienced in managing operational responsibilities in a fast-paced, high-volume environment with frequent deadlines and shifting priorities
  • Skilled in preparing and processing legal and financial documents with accuracy and attention to detail, ensuring compliance with relevant policies, regulations, and judicial instructions
  • Proficient in using automated case management systems for data entry, updating case information, and ensuring all documentation is properly filed and maintained
  • Strong ability to provide exceptional customer service in-person, over the phone, and via email, maintaining professionalism when interacting with clients, attorneys, and the public
  • Demonstrated capacity to manage sensitive information with confidentiality and professionalism, while fulfilling case-related responsibilities efficiently
  • Capable of managing financial transactions, including assessing and receipting payments, and processing various fees or costs associated with cases
  • Adaptable team player, willing to take on additional responsibilities, assist colleagues, and contribute to team goals while working independently
  • Strong organizational, time management, and communication skills, consistently meeting deadlines and delivering results in a dynamic work environment

Education

Bachelor of Arts - Cyber Security

Regent University
Virginia Beach, Virgina
12.2026

Skills

  • Case Management
  • Legal Documentation
  • Regulatory Compliance
  • Negotiation & Settlement
  • Report Writing & File Documentation
  • Medical & Financial Record Review
  • Conflict Resolution
  • Client & Attorney Communication
  • Interviewing Techniques
  • Data Analysis & Decision-Making
  • Multistate Jurisdiction Familiarity
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Case Management Systems
  • Time Management & Prioritization

Timeline

Support Enforcement Specialist

Commonwealth of Virginia
11.2023 - Current

Deputy Clerk - Norfolk General District Court

Commonwealth Of Virginia
06.2023 - 10.2023

Deputy Clerk - Virginia Beach JDR Court

Commonwealth Of Virginia
03.2018 - 05.2023

Bachelor of Arts - Cyber Security

Regent University

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Alisia Pinnix