Alison Barrera Ayala
Richmond
Summary
Customer-focused administrative professional with 5+ years of experience in healthcare and hospitality environments. Skilled in scheduling, patient relations, insurance verification, payment processing and resolving customer concerns in fast-paced settings. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk
Kiddie Cavity Care
09.2025 - Current
- Manage appointment scheduling through Eaglesoft, handling confirmations, rescheduling, and reminders with strong attention to detail.
- Perform data entry and maintain patient records, including registrations, medical histories, consent forms, and HIPAA documentation with accuracy and confidentiality.
- Verify insurance coverage, process payments, explain financial options, and ensure compliance with privacy and security standards.
Front Desk Receptionist
Tru by Hilton
06.2020 - Current
- Manage reservations, cancellations, and modifications while providing exceptional guest service in a fast-paced environment.
- Process payments, room charges, and financial transactions while maintaining accurate records and daily reconciliation.
- Lead hotel operations during emergencies, including power outages, ensuring clear communication and minimizing disruptions to guest experiences.
Schedule Coordinator
VCU School of Dentistry
10.2023 - 03.2025
- Coordinated provider and patient schedules, balancing clinical, academic, and urgent care needs.
- Maintained accurate patient records and appointment logs while supporting 60–90 daily patient interactions.
- Assisted with patient check-ins, insurance verification, appointment reminders, and administrative support to ensure efficient clinic operations.
Education
High School Diploma -
Hermitage High School
Skills
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Payment Processing
- Data Entry & Record Management
- Problem Resolution & De-escalation
- Verbal & Written Communication
- Team Collaboration
- Microsoft Office
- Eaglesoft
Certification
CPR & AED Certified
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Front Desk
Kiddie Cavity Care
09.2025 - Current
Schedule Coordinator
VCU School of Dentistry
10.2023 - 03.2025
Front Desk Receptionist
Tru by Hilton
06.2020 - Current
High School Diploma -
Hermitage High School