Alison Ferreira
Hayes,VA
Summary
Dynamic leader with proven expertise in front and back-of-house management and team leadership. Excelled in enhancing customer engagement and streamlining operations, achieving notable improvements in service quality. Skilled in POS terminal. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Creekside Cafe
11.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Oversaw training of more than 10 team members.
Retail Sales Associate
Platos's Closet
06.2019 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
After-School Teacher
Foundations Learning Center
09.2015 - 06.2017
- Observed and monitored children's play activities to promote a healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Prepared after-school enrichment activities for children to encourage student participation.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06-2019
Skills
- Employee scheduling
- Foodservice
- Event preparation
- Social media marketing
- Team leadership
- POS terminal operation
- Health code compliance
- Quality assurance
- Time management
- Store opening and closing
- Flexible schedule
- Product knowledge
- Professional appearance
- Hiring and training employees
- Phone etiquette
Timeline
Cafe Manager
Creekside Cafe
11.2022 - Current
Retail Sales Associate
Platos's Closet
06.2019 - 08.2021
After-School Teacher
Foundations Learning Center
09.2015 - 06.2017
High School Diploma -
Gloucester High School
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