Alison Logue
Food Lion
Virginia Beach,VA
15
years of professional experience
Customer service leader with experience resolving issues, training staff, managing a team of 20+ associates, and maintaining front-end operations. Skilled in communication, cash-handling accuracy, and complaint resolution, with a focus on smooth checkout flow and positive customer experiences.
Work History
Customer Service Manager
1 Year 9 Months- Resolved customer concerns promptly, ensuring positive experiences and policy compliance.
- Supervised front-end associates to maintain efficient checkout flow and service standards.
- Trained new associates on register procedures, guest service expectations, and store policies.
- Monitored cash handling, till accuracy, and end-of-day reconciliation for front-end operations.
- Coordinated daily staffing needs to support peak traffic and maintain coverage.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
Assistant Customer Service Manager
9 Months- Supervised front-end service standards, ensuring prompt resolution of customer concerns and register issues.
- Monitored checkout lanes, reducing wait times and improving customer flow during peak periods.
- Trained cashiers on POS procedures, transaction accuracy, and Food Lion service expectations.
- Coordinated customer refunds, returns, and price discrepancies in alignment with store policy.
- Managed cash handling procedures, balancing drawers and verifying safe accountability.
- Resolved customer complaints professionally, preserving satisfaction and reinforcing store loyalty.
- Assisted store leadership with front-end operations, compliance checks, and daily service execution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Full Time Customer Service Leader/Office Assistant
10 Months- Resolved customer concerns with professionalism, promoting positive store experiences.
- Supervised front end workflows to ensure smooth checkout and timely customer assistance.
- Trained cashiers on register procedures, service standards, and transaction accuracy.
- Monitored lane coverage to reduce wait times and maintain service consistency.
- Verified cash handling procedures and balanced tills according to store policies.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Sales Associate
5 Months- Assisted customers with product locations, purchases, and checkout support
- Operated POS register accurately while processing cash, card, and EBT transactions
- Replenished front-end supplies and supported smooth daily store operations
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Child Caregiver
8 Years 7 Months- Planned age-appropriate activities supporting social, emotional, and cognitive development
- Supervised children's daily routines, ensuring safe transitions between meals, rest, and play
- Prepared nutritious meals and snacks following dietary needs and parent instructions
- Maintained clean, organized care spaces and sanitized toys, surfaces, and equipment
Education
Bachelor of Science - Human Services
- Dean's List Spring 2026
- 4.0 GPA
Skills
Customer service
Cash handling procedures
Problem-solving
Issue management
Team leadership
Interpersonal communication
Microsoft Office proficiency
Timeline
Customer Service Manager
Food Lion
01.2025 - CurrentRead More
Assistant Customer Service Manager
Food Lion
04.2024 - 01.2025Read More
Full Time Customer Service Leader/Office Assistant
Food Lion
06.2023 - 04.2024Read More
Sales Associate
Food Lion
01.2023 - 06.2023Read More
Child Caregiver
Self-employeed
08.2011 - 03.2020Read More
Old Dominion University
Bachelor of Science from Human Services
Read More